Hi Grace! Thanks for reaching out to TRIANGL Support. We’re happy to help.
Regarding your request to cancel your order, I will connect you with our specialized team now so they can review and assist you with the cancellation.
One of our team members will be with you shortly 💛
AGENT2026-05-20 11:18:18· chat/helpdesk
Hello Grace x
AGENT2026-05-20 11:18:21· chat/helpdesk
Michelle here
AGENT2026-05-20 11:18:33· chat/helpdesk
I'm sorry to hear that you'd like to cancel your order.
AGENT2026-05-20 11:18:54· chat/helpdesk
For reference, what is the order number please?
AGENT2026-05-20 11:20:27· chat/helpdesk
Are you still online, Grace?
CUSTOMER2026-05-20 11:20:45· chat/gorgias_chat
yes i am looking for it
AGENT2026-05-20 11:21:31· chat/helpdesk
No worries, take your time.
AGENT2026-05-20 11:23:27· chat/helpdesk
An order confirmation with your order number should've been sent to your registered email. It might have ended up in your spam/junk folder.
AGENT2026-05-20 11:25:23· chat/helpdesk
Let me know when you're back x
AGENT2026-05-20 11:27:05· chat/helpdesk
Seems you'd need more time; I'll end this chat for now. Kindly start a new session for further help. For urgent order concerns, you can directly email orders@triangl.com
Wishing you an amazing Wednesday xx
Replies are sent through Open Doors, so they stay on the customer record.