CUSTOMER2026-05-25 18:05:59· chat/gorgias_chat
Hi did you receive my email
AI_AGENT2026-05-25 18:06:33· chat/api
Hi!
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
If you'd like, you can leave your email address here, and they'll get back to you shortly. The usual waiting time for a response in chat is about 1 minute.
AGENT2026-05-25 18:07:02· chat/helpdesk
Hi!
AGENT2026-05-25 18:07:10· chat/helpdesk
You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
AGENT2026-05-25 18:07:20· chat/helpdesk
May I have your name and email address, please?
CUSTOMER2026-05-25 18:07:54· chat/gorgias_chat
Hi Jenina! My name is Blair Stephens and my email address is blairbennett24@icloud.com
AGENT2026-05-25 18:08:59· chat/helpdesk
Thanks, Blair.
AGENT2026-05-25 18:10:51· chat/helpdesk
Upon checking, we received your emails.
AGENT2026-05-25 18:11:02· chat/helpdesk
They were forwarded to our Orders Team.
AGENT2026-05-25 18:11:11· chat/helpdesk
Please wait up to 24 hours for their response.
CUSTOMER2026-05-25 18:11:49· chat/gorgias_chat
Why am I being charged $6.95 twice for my initial payment through klarna
CUSTOMER2026-05-25 18:12:43· chat/gorgias_chat
I also never received a confirmation email for if my order was canceled or if my order was adjusted so I’m not sure if I should repurchase or not because I don’t want to be charged twice
AGENT2026-05-25 18:13:00· chat/helpdesk
As much as I want provide you with your details, we have limited access and only our Orders Team can further check this for you, Blair.
CUSTOMER2026-05-25 18:13:35· chat/gorgias_chat
All I received was a cancellation from klarna, but now it’s says $6.95 is taken twice so does that mean I will be payed back for one of those?
AGENT2026-05-25 18:13:59· chat/helpdesk
If your order got cancelled, you won't be charged.
CUSTOMER2026-05-25 18:14:21· chat/gorgias_chat
When will I know if it was fully canceled by because the double charge is what’s confusing me
CUSTOMER2026-05-25 18:14:42· chat/gorgias_chat
Like does the second charge mean that the new bikini set was ordered instead?
AGENT2026-05-25 18:14:51· chat/helpdesk
As mentioned, please wait up to 24 hours for them to get back to you via email.
AGENT2026-05-25 18:16:05· chat/helpdesk
Also, I checked your account, and your order went through.
AGENT2026-05-25 18:16:33· chat/helpdesk
I suggest waiting for our team to get back to you with further information, Blair.
AGENT2026-05-25 18:18:12· chat/helpdesk
Checking in to see if you're still there?
AGENT2026-05-25 18:20:36· chat/helpdesk
It appears that you’ve been inactive for a few minutes now. Please feel free to use our live chat service if you need anything further. Have a great day!♥ Xx
CUSTOMER2026-05-25 18:55:11· email/email
I can't wait 24 hours because there is only an 8 hour window for cancels and that is what I need
CUSTOMER2026-05-25 18:56:54· chat/gorgias_chat
??
AGENT2026-05-25 18:57:22· chat/helpdeskINTERNAL
RT: https://triangl.gorgias.com/app/ticket/222877058
already forwarded to OR
CUSTOMER2026-05-25 18:58:56· chat/gorgias_chat
Yo
CUSTOMER2026-05-25 19:00:47· chat/gorgias_chat
This is very frustrating
CUSTOMER2026-05-25 19:01:07· chat/gorgias_chat
Can I get a response please
AGENT2026-05-25 19:21:01· chat/helpdeskINTERNAL
Pls refer to ticket --> https://triangl.gorgias.com/app/ticket/222870733