31,919 tickets1-100

Re: Exchange

Ashley Bulot Ā· bulotashley@gmail.com Ā· Gorgias #223675707

closed
Opened
30 May 2026, 00:11
Closed
8 Jun 2026, 09:58
Assignee
Pearl - Returns Team
returnsreturns_approvedreturns_clarificationreturns_fp on-holdtrianglchannel-email

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  1. CUSTOMER2026-05-30 00:11:59Ā· email/email
    I need to exchange the bottoms for a smaller size.
  2. AGENT2026-06-01 23:29:44Ā· email/helpdesk
    Dear Ashley, Thank you for getting in touch, we have received your Exchange Request #6954922928142. We are eager to assist but unfortunately, the DARA - CANARY CRUSH Bottom M Cheeky is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-22 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2341128NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Joan
  3. AGENT2026-06-01 23:29:47Ā· email/helpdeskINTERNAL
    Pending Approval: #2341128NA / 6954922928142 | AOOS TIECANBBOTM 10
  4. CUSTOMER2026-06-02 00:30:30Ā· email/email
    Hello, So I went ahead and purchased a new set but forgot to use the code to wave shipping, so I will just return the entire set.
  5. CUSTOMER2026-06-02 02:00:01Ā· email/email
    The new order number is 2351117NA
  6. AGENT2026-06-03 08:52:01Ā· email/helpdesk
    Hi Ashley, Thank you for getting back to us and sharing your new Order #2351117NA. Your return for Order #2341128NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. āø» Items Approved for Refund: DARA - CANARY CRUSH Neoprene Triangle Bikini Set: M / L / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 6954922928142 āø» 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. āø» 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. āø» 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. āø» Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States āø» Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. āø» Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lynn
  7. AGENT2026-06-03 08:52:29Ā· email/helpdeskINTERNAL
    RF & REPURCHASE #2341128NA 6954922928142 NEW ORDER: 2351117NA
  8. CUSTOMER2026-06-04 22:13:38Ā· email/email
    Here is proof of posting for my return.
  9. AGENT2026-06-08 09:58:20Ā· email/helpdesk
    Hi Ashley, Thank you for sending your return and providing the proof of postage, we truly appreciate it! Once your return reaches our warehouse or the tracking confirms delivery, we’ll process your request promptly. Feel free to check in with us for updates or let us know once the tracking shows it has been successfully delivered. If you need any further assistance in the meantime, don’t hesitate to reach out—we’re happy to help! Kindest, Ja xx
  10. AGENT2026-06-08 09:58:48Ā· email/helpdeskINTERNAL
    #2341128NA / 6954922928142 SD: Jun-8-26 TN: 872662125870
  11. AGENT2026-06-13 15:30:24Ā· email/helpdeskINTERNAL
    6/8/2026 #2341128NA 6954922928142 ASHLEY BULOT TIECANBBOTL 1 FEDEX872662125870 337653 6/12/2026 6/8/2026 #2341128NA 6954922928142 ASHLEY BULOT DARCANTOPM 1 FEDEX872662125870 337654 6/12/2026
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