Re: Exchange Request for Order # 2314485NA

Dear Ilayda, Thank you for reaching out to us. We are sorry to know that the fabric and fit didn't work out! Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon review, we see that your order was delivered on April 20, 2026, and your request was sent on May 5, 2026, which is outside of this timeframe. However, we’d love to assist you and are happy to make an exception in this case but the MICA - COOKIE Bottom M Cheeky is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-18 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2314485NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Jetz

pending approval: 2314485NA / 3298662908121 DOD: April 20, 2026 initial: May 5, 2026 (15 days) MICCOOTOPXS 39 STACOOBBOTM 18

Hi Ilayda, Thank you for confirming your return request! Here’s your unique free shipping code: EXCHANGE-TRIANGL-18 It is valid for one order and can be used within the next 48 hours. Your return has been accepted. Please find your return instructions below, along with important information for Canadian customers regarding duties and taxes. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MICA - HORIZON BLUE Set: S / M Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 3298662908121 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (Only for Canadian customers): Canada TRIANGL RETURNS Ottawa Logistics Fulfillment 1270 Humber Place Ottawa, ON K1B 0B4 Canada ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. • Duties/Taxes: To claim repayment of Duties & Taxes, please contact CBSA directly via https://www.cbsa-asfc.gc.ca/publications/forms-formulaires/b2g-eng.html. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan

RF & REP #2314485NA / 3298662908121

5/13/2026 #2314485NA 3298660000000 Ilayda Malkocoglu STAHORBBOTM 1 71994140610343 700 5/14/2026 5/13/2026 #2314485NA 3298660000000 Ilayda Malkocoglu MICHORTOPS 1 71994140610343 701 5/14/2026 2314485NA / 3298662908121