CUSTOMER2026-05-04 01:09:04路 email/email
Hi,
Here is the email I sent, sent again from the email that was used with my
purchase as requested.
Hi Triangl,
I recently purchased the Mala Crochet Balconette bikini and I am
experiencing quality issues with it. I purchased it not even 2 months ago,
and as you can see in the photo attached, the underwire is completely
poking out of the bikini. It's causing discomfort and I am unable to put
the wire back into the bikini without causing further damage. This photo
was taken two weeks ago and the wire has pushed even farther out of the
bikini since then. I've only worn the bikini around 4 times. Considering
the price and the newness, I was really disappointed in the quality. I have
purchased from Triangl before in other styles and love them, which is why
this was super disappointing. I'm reaching out to see if there's anything
your team can do, as I mentioned this was a pricey purchase for me so I
expected the quality to last a lot longer than two months.
Thanks!
AGENT2026-05-04 14:09:48路 email/helpdeskINTERNAL
RT https://triangl.gorgias.com/app/ticket/219532169
AGENT2026-05-04 14:11:17路 email/helpdesk
Dear Payton,
Thank you for getting back to us, happy to check on your concern.
Can you please share the following details:
Was the item machine washed?
How was the item dried?
Did the item come in contact with any rough surface?
From there, we will assess if we can accommodate your request.
Kindest,
Joanna
AGENT2026-05-04 14:11:20路 email/helpdeskINTERNAL
2264893NA linked
CUSTOMER2026-05-04 14:29:38路 email/email
Hi Joanna,
It has not been machine washed, I have just washed it by hand in my sink.
Then I let it air dry laying it on a flat surface. It never came in contact
with any rough surface.
Thanks!
AGENT2026-05-04 20:20:43路 email/helpdesk
Hi Payton,
Thank you so much for sharing this!
At TRIANGL, we take great pride in the quality of our products. Every item undergoes intensive quality control and care before it鈥檚 sent out, so what you've described sounds like an isolated case. That said, we completely understand your disappointment, and we truly want to make things right for you.
While our usual policy only allows for replacements within 14 days of delivery, the last thing we want is for you to be left with an unusable item. As a gesture of goodwill, we鈥檇 love to offer a one-time exception and send out a replacement!
Kindly confirm if you would like us to ship the new MALA - JAVE - Top / S+.
A few things to keep in mind:
Since this is a one-time exception, the replacement will not be eligible for further exchange, replacement, or refund requests in the future.
The replacement will be shipped to the original address used at the time of purchase (unless you鈥檇 like it sent elsewhere鈥攋ust let us know!).
We look forward to your response!
Kindest,
Nikka
AGENT2026-05-04 20:21:28路 email/helpdeskINTERNAL
OTE NON-CX FA EX: 2264893NA
Issue: Fabric > Boning / https://prnt.sc/GkKvglMuFl3K
NMALJAVTOPSP 38
CUSTOMER2026-05-05 11:28:39路 email/email
Hi Nikka,
Thank you so much for your help, I really appreciate your teams responsive
and helpful service.
To confirm, yes I am size S+ and the shipping address is the same.
AGENT2026-05-05 12:33:36路 email/helpdesk
Dear Payton,
Thank you for getting back to us.
I have filed a request to have your new MALA - JAVE - Top / S+ shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days.
Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund.
In regards to the damaged item, no need to send this back.
Your RA number for the replacement is: 2264893NAEX
Kindest,
Joanna
AGENT2026-05-05 12:33:45路 email/helpdeskINTERNAL
OTE NON CX FA EX 2264893NA / 2264893NAEX
PROCESSED: May -05- 2026
NEW Order: 2327987NA