31,243 tickets1-100

Re: In relation to Ticket #223878208

Adelynn Tyner · atyner0909@gmail.com · Gorgias #223878208

closed
Opened
31 May 2026, 22:56
Closed
30 Jun 2026, 22:37
Assignee
Nikka - Returns Team
returnsreturns_tier 2trianglchasing-no-replypotential legalchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-31 22:56:31· email/email
    Hello, I purchased one of your swimsuits and, after wearing it, I noticed that the color from the swimsuit transferred onto a pair of my shorts, causing permanent staining. The swimsuit had already been washed according to the care instructions before I wore it, so I was surprised to experience this issue. Unfortunately, the staining has not come out of my shorts. I wanted to bring this to your attention and see if there is anything that can be done regarding this situation. I would appreciate any assistance or guidance you can provide. Thank you for your time, and I look forward to hearing from you.
  2. AGENT2026-06-04 01:21:55· email/helpdesk
    Hi Adelynn, Thank you for reaching out, and I’m sorry to hear about the issue with your bikini. I understand how disappointing that must be. To help us locate your order and assist you further, could you please send us a new email using the email address that was used when the purchase was made? This will allow us to quickly access your order details and review the situation properly. When you do, please include “In relation to Ticket #223878208” in the subject line or within your email so we can easily link it to this conversation. Once we have that, we’ll be happy to take a closer look and guide you on the next steps. Looking forward to your email! Kindest, Nikka
  3. CUSTOMER2026-06-13 20:54:19· email/email
    Okay the email I used is
  4. AGENT2026-06-16 03:15:51· email/helpdesk
    Hi Adelynn, Thank you for letting us know! Could you also share the following details that can be found with the reported order: Order Number Full Name Address (Shipping or Billing) Phone Number Style Name and Sizes Could you please also send photos of the actual bikini? We just need it for documentation purposes. We look forward to hearing back! Kindest, Nikka
  5. AGENT2026-06-16 03:16:15· email/helpdeskINTERNAL
    Possible Order: 2213645NA
  6. CUSTOMER2026-06-16 03:20:58· email/email
    1-#2213645NA Pink Triangle Bikini Size/medium
  7. CUSTOMER2026-06-16 20:41:15· email/email
    Now it has stained my sink too. This is absolutely insane for $120 swimsuit!
  8. AGENT2026-06-19 00:56:04· email/helpdesk
    Hi Adelynn, Thank you for sending the photos! We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. To help us investigate this further, can you please share the following details: How many times has the item been worn? Was the item washed using hot or cold water or was there any detergent or soap used? How was the bikini washed after use? (For example, hand washed, machine washed, etc.) Was the bikini worn in a pool, ocean, hot tub, or any other environment? Was the swimsuit washed separately or with other garments? Looking forward to your response! Kindest, Nikka
  9. AGENT2026-06-19 00:56:16· email/helpdeskINTERNAL
    2213645NA Issue: Color > Bleed / https://prnt.sc/ucORhheGbZBJ
  10. CUSTOMER2026-06-19 00:58:47· email/email
    1- 4 times and has stained every time. 2-cold water with dawn 3-hand washed 4-pool 5-separate
  11. CUSTOMER2026-06-19 05:31:10· email/email
    If you have any more questions, please send them in one email. y'all take way too long to respond, and It should not take multiple emails to come to a conclusion about your swimsuits. Thank you!
  12. CUSTOMER2026-06-21 16:54:02· email/email
    Hello, it has now been over a week Since my first email about the issue with no solution . I am very unsatisfied with y'all's response time for an issue like this.
  13. CUSTOMER2026-06-23 19:05:42· email/email
    Are y'all $120 swimsuits supposed to stain everything?
  14. AGENT2026-06-25 02:45:49· email/helpdesk
    Hi Adelynn, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We are sorry to know that your bikini was not in good shape. This can be an isolated case and rest assured that we do have quality measures in place. Our returns policy normally covers 14 days from the order's delivery date, however, we want to make sure that you stay satisfied with your purchase so we are happy to give you a one-time exception to replace your damaged item as the last thing we would like to have is an unhappy customer! However, we want to kindly inform you that the replacement item will not be eligible for future exchanges or refunds, as it’s being provided specifically to resolve the problem with the original product. To ensure we send you the correct replacement, could you please confirm if you would like the same size, VINCA - MENDE Top / M and Bottom / M / Tie side / Cheeky? If you need a different size, feel free to let us know, and we'll be happy to adjust. We look forward to your confirmation. Again, we apologize for the inconvenience. Kindest, Joanna
  15. AGENT2026-06-25 02:46:01· email/helpdeskINTERNAL
    2213645NA OTE NON CX FA EX, same item replacement
  16. CUSTOMER2026-06-25 02:51:28· email/email
    Yes, thank you for your time. I am not wanting the same product as the hot pink is staining all of my stuff. I would either like a refund or a different color bikini.
  17. AGENT2026-06-25 02:53:25· email/helpdesk
    Hi Adelynn, You may choose an alternative style or item at the same price as your original order ($119) available on our website. Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online, and we will check availability to send. Kindest, Joanna
  18. AGENT2026-06-25 02:53:31· email/helpdeskINTERNAL
    2213645NA OTE NON CX FA EX, change style approved
  19. CUSTOMER2026-06-25 03:15:31· email/email
    Okay thank you! 1-Vinca Joly Blue Terry Towelling Triangle bikini set size M cheeky 2-Dara Petali Pink triangle bikini set size M cheeky 3-Vinca Tara textured triangle bikini set Size M cheeky
  20. AGENT2026-06-29 01:26:34· email/helpdesk
    Hi Adelynn, Thank you for sending your preferred styles! Could you please confirm the Bottom Style (Standard or Tie-side) you need? Looking forward to your response! Kindest, Nikka
  21. CUSTOMER2026-06-29 01:27:11· email/email
    Tie sided plz.
  22. AGENT2026-06-30 22:37:26· email/helpdesk
    Dear Adelynn, Thank you for confirming! I have filed a request to have your new VINCA - JOLY - Top / M :: Bottom / M / Tie-side / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2213645NAEX If we can be of any additional help, please do not hesitate to reach out to us—we're always happy to help! Kindest, Nikka
  23. AGENT2026-06-30 22:38:05· email/helpdeskINTERNAL
    OTE NON-CX FA EX: 2213645NA / 2213645NAEX PROCESSED: 7/1/2026 NEW ORDER: 2379388NA - NOT ELIGIBLE FOR EX/RF
Replies are sent through Open Doors, so they stay on the customer record.