30,691 tickets1-100

Re: ORDER #2320051NA

Lola Amsellem ¡ lolaamsellem@gmail.com ¡ Gorgias #221481601

closed
Opened
16 May 2026, 05:17
Closed
28 May 2026, 04:26
Assignee
Jetz - Returns Team
returnsreturns_approvedreturns_clarificationreturns_fp on-holdtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-05-16 05:17:18¡ email/helpdesk
    Dear Lola, We have received your request online. We’re sorry to hear that the items you received doesn’t fit as expected. We know that with swimwear, everyone’s shape is unique, and sometimes a different style or size works better. Before approving your refund request, we’d be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order). If you’d like to proceed, please let us know — and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item you’d like to exchange for. We’ll then guide you through the exchange process. Of course, if you prefer a refund instead, that’s no problem—just let us know, and we’ll share the next steps with you. Please note that original return shipping costs are non-refundable. Kindest, Geelah
  2. AGENT2026-05-16 05:17:30¡ email/helpdeskINTERNAL
    #2320051NA 04434D2916196 / RF offered EX
  3. CUSTOMER2026-05-16 10:13:07¡ email/email
    Hi. I want to order some swimsuits from you again but I would prefer to get a refund so I can order as soon as possible (and not wait for the return shipment to reach you). Regarding the return shipment - what should I put the bags and items in? Is a box okay? And I would appreciate the details that need to be written.
  4. AGENT2026-05-17 13:32:58¡ email/helpdeskINTERNAL
    Hi Returns, For ff up cx - I submitted a request to return swimwear. I have 3 more days to return them until 14 days have passed since receipt. I need an address and details and they are not answering my email. order number - 2320051NA return request - 04434D2916196 mail - lolaamsellem@gmail.com From LC - https://triangl.gorgias.com/app/ticket/221643964 Thanks
  5. AGENT2026-05-17 13:34:44¡ email/helpdeskINTERNAL
    cont. cx - Swimsuits were worn in life, they just weren't measured and I saw they were too big for me. But I don't have the original bags. Okay? Thanks.
  6. AGENT2026-05-17 13:40:33¡ email/helpdesk
    Dear Lola, Your concern has been forwarded from the Live Chat. Thank you for confirming your return request — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: ESTE - TURQUOISE - Top / L :: Bottom / S / Cheekiest DARA - COOKIE - Top / L :: Bottom / S / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 04434D2916196 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Asia, the Middle East, South America, and Africa) Hong Kong TRIANGL RETURNS c/o James Cargo Fulfilment Logistics Centre 2/F Block B, Yee Lim Industrial Centre 2–28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Crystel
  7. AGENT2026-05-17 13:40:39¡ email/helpdeskINTERNAL
    #2320051NA / 04434D2916196
  8. CUSTOMER2026-05-20 07:30:11¡ email/email
    Dear Crystel, Thank you for your response and for approving my return request. I can send the package today via post, however the postal service here cannot guarantee how long the shipment will take to arrive to you. In addition, I am located in Israel and a holiday starts here tomorrow until Sunday, so the package will most likely only leave on a flight after Monday. I have no problem shipping the return today and I am willing to send it via express shipping, but realistically I do not think it will arrive within 14 days from the date the return was approved. I live quite far from the post office and I'm worried about taking the risk of sending the swimsuits, only for them to arrive later due to shipping delays and then losing both the items and my refund. Would it be possible to make an exception regarding the 14-day arrival timeframe in this case? I will send the package today and provide proof of postage and tracking information immediately. Thank you so much for your understanding.
  9. AGENT2026-05-22 16:05:05¡ email/helpdesk
    Dear Lola, Thank you for explaining your situation — I completely understand your concern regarding shipping delays and the distance to the post office. In your case, as long as the package is shipped within the 14-day timeframe from the approval date (May 17, 2026), your return will still be accepted. Please make sure to keep your proof of postage and tracking information, and send those details to us once the parcel has been shipped. We appreciate your effort in getting this sent back and will note this on your case accordingly. Kindest, Pearl
  10. CUSTOMER2026-05-22 16:06:27¡ email/email
    Thank you very much for your understanding. I will send the package by Israel Post on Sunday and will update.
  11. AGENT2026-05-26 08:18:29¡ email/helpdesk
    Hi Lola, Thank you for the update. We appreciate it. Once the package has been sent, please send us the tracking information so we can monitor the return. Have a lovely day! Kindest, Ja
  12. CUSTOMER2026-05-26 15:13:15¡ email/email
    Hi Ja, Thank you for your understanding. I shipped the return package yesterday via Israel Post and attached the proof of postage and tracking receipt. Tracking number: LX080100611IL Please let me know if you need anything else from my side.
  13. AGENT2026-05-28 04:23:53¡ email/helpdesk
    Hi Lola, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We will process your refund request as soon as we have received your items back in the warehouse. Feel free to email us back should you have other concerns. Kindest, Jetz
  14. AGENT2026-05-28 04:26:05¡ email/helpdeskINTERNAL
    ON HOLD / SD 5/25/2026 RF #2320051NA / 04434D2916196 TN: LX080100611IL
  15. AGENT2026-06-10 13:14:01¡ email/helpdeskINTERNAL
    6/9/2026 #2320051NA 04434D2916196 Lola Amsellem DARCOOTOPL 1 LX080100610IL polybad had been broken 162614 6/9/2026 6/9/2026 #2320051NA 04434D2916196 Lola Amsellem ESTTUR2TOPL 1 LX080100610IL polybad had been broken 162615 6/9/2026 6/9/2026 #2320051NA 04434D2916196 Lola Amsellem SIDTUR2CBOTS 1 LX080100610IL polybad had been broken 162616 6/9/2026 6/9/2026 #2320051NA 04434D2916196 Lola Amsellem SIDCOOCBOTS 1 LX080100610IL polybad had been broken 162617 6/9/2026 2320051NA / 04434D2916196
Replies are sent through Open Doors, so they stay on the customer record.