Re: ORDER #2333141NA

Dear Frankie, We have received your Exchange Request #9B9F742916872. Please note that we do not accept mix-and-match exchanges for tops or bottoms only. Exchanges must be made for the full set. We are eager to assist but unfortunately, the style (VINCA - JADED GREEN Bottom XS Cheekiest) you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-19 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2333141NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx

pending approval 2333141NA 9B9F742916872 / clarify ex item aoos: SIDJAD2CBOTXS 7

Dear Frankie, Sadly, our bikinis are only sold as a set. For refunds, the full set (top, bottom and bag/pouch) must be sent back. Can you please confirm if you will be returning the full set for a refund? Also, the code for free shipping is now: EXCHANGE-TRIANGL-20 Email us the new order number and we will send you the complete return instructions. Kindest, Joanna

Hi Frankie, Thank you for getting back to us. Unfortunately, the XS cheekiest you need is now on a very, very low stock. We need to receive your return before we can process an exchange. To secure the remaining stock, you may just select a different size top, but you can keep the size that fits you (size S). You may return the new top you will place and the XS cheeky bottoms as a full set for a refund. Please let us know how you would like to proceed. Kindest, Joanna

Hi Frankie, Thank you for getting back to us and sharing your new Order #2339247NA. Your return for Order #2333141NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - JADED GREEN M/XS CHEEKY (Top from new order #2339247NA) (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 9B9F742916872 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Australia & New Zealand customers): Australia TRIANGL RETURNS c/o ICAL International Customs and Logistics 21–23 Jets Court, Melbourne Airport, VIC 3045 Australia ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2333141NA / 9B9F742916872

5/29/2026 2339247NA 9B9F742916872 Frankie Mcloed VINJAD2TOPM 1 R434220003142370 34882 5/29/2026 5/29/2026 2333141NA 9B9F742916872 Frankie Mcloed SIDJAD2ABOTXS 1 R434220003142370 34883 5/29/2026 2333141NA / 9B9F742916872