30,691 tickets1-100

Re: Order #2318337NA

Philippa Holliday ¡ hollidaypippa@gmail.com ¡ Gorgias #219847686

closed
Opened
5 May 2026, 15:29
Closed
19 May 2026, 14:46
Assignee
Reena - Returns Team
Order
2318337
promo10returnsreturns_approvedreturns_clarificationreturns_fp on-holdtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-05-05 15:29:59¡ email/helpdesk
    Hi Philippa, Thank you for reaching out. We’re sorry to hear that your order arrived later than expected—we understand how important timing can be, especially with swimwear. Before approving your refund request, we’d be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order). As a thank-you for choosing this option, we can also provide a $10 USD refund to your original payment method. If you’d like to proceed, please let us know — and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item you’d like to exchange for. We’ll then guide you through the exchange process. Of course, if you prefer a refund instead, that’s no problem—just let us know, and we’ll share the next steps with you. Please note that original return shipping costs are non-refundable. Kindest, Lynn
  2. AGENT2026-05-05 15:30:15¡ email/helpdeskINTERNAL
    #2318337NA 69DF992908477 / Offered EX + $10 USD Incentives to RF Request
  3. CUSTOMER2026-05-05 16:01:02¡ email/email
    Hello, I would just like to return and refund please. Thank you
  4. AGENT2026-05-05 23:11:29¡ email/helpdesk
    Hi Philippa, Thank you for confirming your return request! Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - TINE SPARKLE Brown Sparkle Scoop Bikini Set - Top / S :: Bottom / S / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 69DF992908477 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Nikka
  5. AGENT2026-05-05 23:11:46¡ email/helpdeskINTERNAL
    2318337NA / 69DF992908477
  6. CUSTOMER2026-05-11 15:24:48¡ email/email
    Hello, This is my confirmation of me send my bikini back. I have attached the FedEx tracking. Please can you tell me next steps in terms of getting a refund?
  7. AGENT2026-05-12 03:21:37¡ email/helpdesk
    Hi Philippa, Thanks for getting in touch and sending your tracking information through! We’ll be keeping an eye on your return and will process your refund as soon as the items are received and confirmed at our warehouse. In the meantime, please feel free to get in touch should you need further assistance. Have a lovely day! Kindest, Reena
  8. AGENT2026-05-12 03:21:42¡ email/helpdeskINTERNAL
    ON HOLD 2318337NA / 69DF992908477 SD 5/8/26 / TN 871577077294
  9. AGENT2026-05-19 14:45:59¡ email/helpdeskINTERNAL
    5/15/2026 #2318337NA 69DF992908477 PHILLIPPA HOLLIDAY NMAITINTOPS 1 FEDEX871577077294 332524 5/18/2026 5/15/2026 #2318337NA 69DF992908477 PHILLIPPA HOLLIDAY NMAITINBBOTS 1 FEDEX871577077294 332525 5/18/2026
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