Re: Order #2330189NA

Dear Katie, Thank you for reaching out. We’re sorry to hear that the item you received didn't work out as expected. We know that with swimwear, everyone’s shape is unique, and sometimes a different style works better. Before approving your refund request, we’d be happy to offer you the option to exchange your item for any product of your choice from the TRIANGL collection (of the same price as your original order). If you’d like to proceed, please let us know — and to save time, include the style name, top and bottom sizes, and bottom shape (if applicable) of the item you’d like to exchange for. We’ll then guide you through the exchange process. Of course, if you prefer a refund instead, that’s no problem—just let us know, and we’ll share the next steps with you. Please note that original return shipping costs are non-refundable. Kindest, Jetz

pending approval: #2330189NA F69CA12916937 / offered ex

Hi Katie, Thank you for confirming your return request. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MIMA - SILVER SPARKLE Crop Bikini Set: Top M / Bottom M Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: F69CA12916937 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Jetz

RF 2330189NA F69CA12916937 APPROVED 5/20/2026

Hi Katie, Yes, that is the correct return address. The location may appear under a different business name on Google, but it is the same address our warehouse uses and where all customer returns are sent successfully. Many customers have returned items to this address without any issues. You can proceed with the shipment using the return details provided. Please feel free to send us the tracking number once the parcel has been shipped. Kindest, Ja

Dear Katie, We are reaching out regarding your Refund request for order #2330189NA We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request. To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back? Once we receive your reply, we will double-check this and process your request as soon as possible. Kindest, Nikka

2330189NA / F69CA12916937 CLARIFICATION / Item did not match: MICHOR2TOPM 6/3/2026 #2330189NA F69CA1291637 KATIE MADDING MINSILFBBOTM 1 UPS1ZA82C320346962608 336364 6/5/2026 6/3/2026 #2330189NA F69CA1291637 KATIE MADDING MICHOR2TOPM 1 UPS1ZA82C320346962608 336365 6/5/2026

Dear Katie, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding the items you sent back to our warehouse and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Kiara

Dear Katie, . We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Thank you for confirming your returned items. We're pleased to inform you that your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Pearl

2330189NA / F69CA12916937 - FP cx confirmed returned items MIMSILTOPM