Dear Youmna,
Thank you for getting in touch, we have received your Exchange Request #DD80D72916380.
1. VINCA - COTE Blue Velvet Triangle Bikini Top M
2. VINCA - MATO Red Triangle Bikini Top L
3. VINCA - HUBE Green Terry Towelling Triangle Bikini Top M
4. VINCA - BANC Blue Triangle Bikini Top M
5. VINCA - CHERRY ZEBRA SPLASH Triangle Bikini Top M
6. VINCA - CHERRY ZEBRA SPLASH Triangle Bikini Top M
We are eager to assist but unfortunately, one of the style you have selectedâ VINCA - MATO Top L is low in stock and may no longer be available once your items arrive back to our warehouse.
We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-19
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2331459NA.
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Lynn
Hi Lynn,
Thank you for your email.
For the VINCA - MATO Red Triangle Bikini Top L, I will be returning that item (to process a refund), instead of exchanging the size. In this case, I will also have to return the bottom of the VINCA - MATO Red Triangle.
Can you please let me know if I should also do it online or if by this email that I am sending it can be confirmed. (Item #2 will be returned and I will have to add to it the bottom part of the set)
For the rest of the exchange order, items #1-3-4-5-6, I still want to exchange them as soon as possible.
Can you please provide me with the return label to start processing the exchange?
Thank you!
AGENT2026-05-18 04:33:46¡ email/helpdesk
Hi Youmna,
We are confirming your refund and exchange requests and have approved the requests for the following items:
Returning:
VINCA - MATO Top XL / Bottom L Cheeky
(Send back the full set, please include your bag/pouch in original plastic packaging.)
VINCA - COTE Top L
VINCA - HUBE Top L
VINCA - BANC Top L
VINCA - CHERRY ZEBRA SPLASH Top L
(Send back your Tops Only, you can hang onto your bags/pouches and send back the top in its original plastic packaging.)
Exchanging For:
VINCA - COTE Top M
VINCA - HUBE Top M
VINCA - BANC Top M
VINCA - CHERRY ZEBRA SPLASH Top M
(Your new parcel will be sent to the original shipping address provided upon purchase.)
Return Authorization (RA) Number: DD80D72916380
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (For Asia, the Middle East, South America, and Africa)
Hong Kong
TRIANGL RETURNS
c/o James Cargo Fulfilment Logistics Centre
2/F Block B, Yee Lim Industrial Centre
2â28 Kwai Lok Street, Kwai Chung, N.T., Hong Kong
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Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Jetz