Re: Order #2335125NA | Not Received

Merged Tickets

Dear Dalia, Thank you for reaching out! We’re truly sorry for the delay in receiving your order. We completely understand how disappointing this must be, especially since the order was intended as a gift for your daughter. Upon checking the tracking information, your parcel appears to be stuck in Memphis, TN, after clearing customs on Tuesday, 5/19/26. We sincerely apologize for this unexpected delay. We’ve contacted our courier to follow up on the status and will update you as soon as we hear back from them. Please expect another email from us soon. Kindest, Trish

If no update by May 28, pls FF up and make sure to check in with the CX too. Thanks! x #2335125NA | 525701695547 Stuck in Memphis, TN since Tuesday, 5/19/26. Request #SFC35963921 created.

Dear Dalia, Thanks for your message! We completely understand your concern, especially with the parcel now being delayed for almost two weeks, and we’re truly sorry for the inconvenience this has caused. At the moment, we are waiting for the courier's feedback about your parcel's status and whereabouts. We first need to wait for the official investigation result before we can proceed with the next steps. Please rest assured that we are closely following this up on your behalf and will continue working toward the fastest possible resolution for you. As soon as we receive an update from the courier, we’ll contact you immediately with the next steps. We sincerely appreciate your continued patience in the meantime. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish

If no update by May 29, pls FF up and make sure to check in with the CX too. Thanks! x #2335125NA | 525701695547 Stuck in Memphis, TN since Tuesday, 5/19/26. Request #SFC35963921 created.

Dear Dalia, Thank you for your understanding, and we completely appreciate your concern. We truly understand how frustrating this delay must be, especially after waiting nearly two weeks and paying for express shipping. Please rest assured that we have already escalated the matter with the courier and requested urgent follow-up regarding your parcel’s status. At the moment, we are still awaiting their official investigation update before we can proceed with the next resolution steps. We sincerely apologize again for the inconvenience caused and want to assure you that we are actively monitoring this case as closely as possible. As soon as we receive any new information from the courier, we’ll contact you immediately. Your patience is highly appreciated! If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Trish x

If no update by May 29, pls FF up and make sure to check in with the CX too. Thanks! x #2335125NA | 525701695547 Stuck in Memphis, TN since Tuesday, 5/19/26. Request #SFC35963921 created.

Dear Dalia, We completely understand your frustration, and we sincerely apologize for the experience and delays you’ve had with this order. We know you’ve been waiting for over two weeks now, especially since this was meant to be a gift and needed for the summer season. We truly understand how disappointing this situation is. At this time, we have already reached out to FedEx regarding the package currently showing in Memphis. FedEx has asked us to provide a detailed description of the package contents along with the declared value to assist with their investigation and search. We are currently forwarding all the requested details to them and are waiting for their next update. As much as we would like to immediately send a replacement order and process the shipping refund request, we are unfortunately unable to move forward until we receive further confirmation or resolution from FedEx regarding the current shipment. We hope for your understanding as we work through the carrier’s process. Please know that we are actively monitoring the case and will continue to keep you updated as soon as we hear back from FedEx. Again, we truly apologize for the inconvenience and appreciate your continued patience. Kindest, Bernadette x

If no update by May 29, pls FF up and make sure to check in with the CX too. Thanks! x #2335125NA | 525701695547 Stuck in Memphis, TN since Tuesday, 5/19/26. Request #SFC35963921 created.

Hi Dalia, Thank you for emailing us again. We received a response from FedEx today, and here's what they sent us: For now, please keep an eye on the tracking site for changes an updates. As soon as we hear from them, we'll surely let you know. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X

Hi Dalia, Thank you for getting back to us. At this stage, please allow us to raise this matter with our management team for further review and approval. While we’re unable to guarantee an outcome just yet, I’ll be more than happy to check with them and explain the situation on your behalf. We truly appreciate your patience while we look into this. In the meantime, if you have any other questions or concerns about your order, please feel free to reach out anytime, we’re here to help. For follow-ups, we kindly ask that you include all your questions or concerns in one email so we can address them as efficiently as possible. Kindest, Jesselle X

For approval. Added to request sheet.

Dear Dalia, Thank you for your message, and I'm so glad to hear that your order arrived safely! We’re pleased to let you know that your shipping fee refund of $21.27 has been successfully processed. Your refund transaction ID is 23592782. The funds should appear in your account within 3–7 business days, depending on your card provider. If you have any other questions regarding your order, please don’t hesitate to reach out, and we’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently. Kindest, Trish

Dear Dalia, Thank you for getting back to us. Please don't worry at all! You weren't a pain in the rear! We completely understand your concern and we're glad you reached out to follow up with us. We're happy everything arrived safely and we're pleased we could get the shipping refund processed for you. On behalf of Trish and TRIANGL's Orders Team, you are more than welcome! We're happy to help! Thank you again for your patience and understanding. If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently. May you have a great day ahead! :) Kindest, Katrina x

Dear Dalia, Thank you for getting back to us and for your kind words. Once again, you are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. May you have a lovely weekend ahead! Kindest, Katrina x