Re: Order #2335663NA

This thread was longer than the field limit and was shortened on import.

1. CUSTOMER2026-05-25 05:09:31· email/email
   Dear Triangle Team, I hope you are doing well. I recently ordered three bikinis from your brand, all with bikini bottoms in size M. Unfortunately, the neoprene bikini bottom is much too large on me and does not fit well at all, so I'm unable to wear it comfortably. What confused me is that the other bikini bottoms in size M fit perfectly, and I also ordered a bikini from Triangle around three years ago in the same size, which fit me very well. Because of this, I did not expect such a significant difference in sizing. The difficulty with the neoprene material is that, because the bottom is too large, it does not adjust naturally to the body like softer fabrics would. It is unfortunately not just slightly loose — there are visible gaps on the sides, so I genuinely cannot wear it. A friend of mine tried the bikini on, and the bottom actually fits her. I therefore decided to give the bikini to her instead of going through a complicated international return from Switzerland. However, the bikini top does not fit her, so I would now need to order the entire bikini set again in a smaller size for myself, even though I already own the top. Since the bikinis can only be purchased as full sets, I wanted to kindly ask whether there might be any possibility of support in this situation — for example a discount code, waived shipping costs, or another gesture of goodwill for the replacement order. I would really appreciate it. I also wanted to mention that I really love your brand and your bikinis, and I would be very happy to continue ordering from you in the future. Thank you very much for your time and understanding. I look forward to hearing from you.
2. AGENT2026-05-27 09:06:15· email/helpdesk
   Hi, Lea! Thank you so much for taking the time to explain your experience and we completely understand how the neoprene material can fit differently compared to our softer swim fabrics. We’re also very grateful for your understanding and sharing an awesome alternative solution with gifting your friend. It truly means a lot to hear that you love our brand and bikinis. As a small gesture of goodwill, we’d love for you to enjoy a complimentary shipping code for your next order: EXCHANGE-TRIANGL-21 Please note that you have 48 hours to use the code and you can only use this once. You may add all the bikinis you wish to get! 😊 We are also excited to inform that you can now mix and match bottom shapes and styles within the same bikini design, which may help make finding your perfect fit a little easier moving forward. For a more personal and tailored sizing advice, please feel free to visit our live chat. Our Live Chat girls are extensively trained to offer the best sizing advice! Thank you again for your kindness and support, and we hope you’ll absolutely love your next set. Kindest, Dy xx
3. CUSTOMER2026-05-28 10:59:12· email/email
   Hi Dy, Thank you again for your lovely message and for the shipping code — I really appreciate it. I would actually love to place another order. Since I am already placing an order for my friend, I also wanted to add another bikini for myself. Unfortunately, the bikini I would like is currently not available in my size. It's the blue geometric bikini with the matching skirt, and the top is currently sold out in size S+. I have already signed up for the restock notification, and maybe it will already be back in stock by tomorrow. However, if it is still unavailable by then and the code expires, I was wondering if there might be any possibility to extend the shipping code until the bikini is back in stock, so I could place the order once my size becomes available as well. Thank you so much for your help and kindness!
4. AGENT2026-05-31 04:00:20· email/helpdesk
   Hi Lea, Thank you for your lovely message! We're so glad to hear you're planning to place another order, and we completely understand wanting to wait for your preferred size to become available before checking out. If the item you need has not been restocked before your free shipping code expires, please don't hesitate to email us back. We'll be happy to review the situation and assist you further at that time. We appreciate your patience and hope your size becomes available very soon! Kindest, Joan xx
5. CUSTOMER2026-06-03 12:22:50· email/email
   Hi Joan, I hope you're doing well. I just wanted to follow up as I'm still waiting for the bikini top and the matching skirt to become available in my size. Unfortunately, they are still out of stock at the moment. I've noticed that some sizes and styles can sell out quite quickly once they are restocked. If the items become available again, I'm concerned that by the time I contact customer service and receive a reply a few days later, they may already be sold out again. I was therefore wondering how you would recommend proceeding in this situation. Would it be possible to provide a shipping code with a longer validity period, or alternatively, should I place the order as soon as my size becomes available and then contact you afterwards regarding the shipping costs? If so, would it be possible to refund the shipping costs back to my credit card? I would really appreciate your advice on the best way to handle this. Thank you so much for your help and kindness!
6. AGENT2026-06-05 13:22:23· email/helpdesk
   Hi Lea, Thank you for getting back to us and choosing to place a new order. Here is the unique code that you can use for free shipping code: FS2335663NAKKM Just a friendly reminder that you can only use this once and it's valid for 3 months. Once you have successfully placed an order, please email us the new order number for our reference and we will send you the return instructions. We look forward to your next email! If you have any further questions or concerns, please don’t hesitate to reach out—we’re here to help. Kindest, Kiara
7. CUSTOMER2026-06-09 13:26:34· email/email
   Hi Kiara, Thank you very much for your email. The arrangement with the shipping code is perfect, thank you! I am still waiting for the MICA - RIYA Blue Geometric Crop Bikini Set in size S+ as well as the matching skirt. However, I have been waiting for quite a long time now, and it seems that the size is not being restocked. I was wondering if this bikini is still being produced and restocked, or if it is unlikely to become available again. Would you recommend continuing to wait, or is it possible that this style is being discontinued? The item I am referring to is: MICA - RIYA Blue Geometric Crop Bikini Set Thank you very much for your help. I look forward to hearing from you.
8. AGENT2026-06-13 01:44:24· email/helpdesk
   Hi Lea, Thank you for following up, and we apologize for the delay in getting back to you. We appreciate your patience and understanding while we looked into this for you. We're glad the shipping code arrangement works well for you and we completely understand your concern, especially after waiting so patiently for the MICA - RIYA Blue Geometric Crop Bikini Set and matching skirt to be restocked. We have checked our replenishment schedule, and unfortunately, it appears that the MICA - RIYA collection will no longer be restocked. I'm very sorry to disappoint you, particularly since you've been hoping for the size S+ to become available again. Given this information, we would not recommend continuing to wait for a restock, as the style is not currently scheduled for future replenishment. We sincerely apologize for the inconvenience and appreciate your patience. If you'd like, we'd be happy to help you find a similar style that may be available in your size. In the meantime, feel free to check this link specifically with similar geometric patterns same with MICA - RIYA: https://triangl.com/search?q=Geometric&type=product&options%5Bprefix%5D=last Please let me know if there's anything else I can assist you with. Kindest, Geelah
9. CUSTOMER2026-06-16 19:31:43· email/email
   Hi Di, Thank you very much for your message. I was planning to order the MAIA - FARO Neoprene Crop Bikini Set. The bikini is intended for my friend, so I wanted to order the top in size M for her. For myself, I would order the bottom in size S, as I found the previous size too large. Unfortunately, I have just seen that the top in size M is now out of stock as well. I have already joined the waitlist and was wondering if you know whether this size will be restocked soon. Could you please let me know if the size M top is expected to come back in stock? Thank you very much for your help.
10. AGENT2026-06-19 02:18:47· email/helpdesk
    Hi Lea, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Thank you for your message and for your interest in the MAIA - FARO Neoprene Crop Bikini Set. I'm sorry to hear that the top in size M went out of stock before you were able to place your order, especially since you were hoping to purchase it for your friend while ordering the size S bottom for yourself. I have checked our stocks, and unfortunately, this style will no longer be replenished. As a result, the size M top is not expected to come back in stock. I understand this is disappointing news, particularly as you had already joined the waitlist. We truly appreciate your interest and apologize for any inconvenience caused. If you'd like, kindly let us know your top 3 items. Please confirm the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Geelah
11. CUSTOMER2026-06-19 18:38:25· email/email
    Hi Geelah, Thank you again for all your help and patience throughout this process. I wanted to explain my situation a little better regarding the neoprene bikini that I originally ordered. This was actually one of the three bikinis in my order, and the reason your team kindly provided the free shipping code in the first place. I ordered all three bikini bottoms in size M because I had previously purchased a TRIANGL bikini in size M and it fit me perfectly. Unfortunately, the neoprene bikini bottom fits completely differently. The size M is simply not wearable for me. There is a significant amount of excess fabric at the front, and because the material is neoprene, it doesn't sit flat against the body. Instead, it creates a noticeable bulge, making it look as though there is something between my legs. As a result, I genuinely cannot wear the bikini bottom. I even considered taking it to a tailor to have the sides altered, but the issue is not only the width. Even if the sides were taken in, there would still be too much fabric at the front, so the fit problem would remain because of the neoprene material. My original plan was therefore to give the size M bottom to my friend and order the matching top in size M for her, while purchasing the bikini bottom for myself in size S. However, I seem to have waited too long. I was hoping to place a larger order and was waiting for another bikini style to become available again, and during that time I was also waiting for responses from customer service. Unfortunately, by the time I was ready to order, the sizes I needed had gone out of stock. I understand that your bikinis are normally sold as complete sets and that individual pieces cannot usually be purchased separately. However, as I understand it, this particular style is no longer being produced, and I noticed that some bottom sizes, such as XS and S, still appear to be available online. With that in mind, I was