Re: Order number 2261371NA

Dear Shiri, Thank you for reaching out, and we’re very sorry to hear about the issue with your daughter’s swimsuit top, especially after only being worn twice. We completely understand how disappointing this must be. We’re sorry that this happened, and we truly appreciate you taking the time to contact us and share your experience with us. Nonetheless, we appreciate your material feedback, and we will definitely take this into consideration as we continue to improve our products and services. For us to have a look, can you please share the following details: Was the item washed using hot or cold water or was there any detergent or soap used? Was the item machine washed? Was the item used in a hot tub? Did the item come in contact with any rough surface? Can you briefly describe your activity when the damage occurred? From there, we'll be able to check on your concern. We look forward to hearing from you the soonest! Kindest, Reena

2261371NA (Order linked) DOD February 24, 2026 Issue: Clasp Broken https://prnt.sc/08SszMps-QoO

Dear Shiri, Thank you for getting back to us! We’re really sorry to hear about the condition of your bikini. Our bikinis are designed to be durable, and with the right care, they should last a long time. However, factors like washing, handling, and storage can sometimes affect them. While we usually accept replacement requests within 14 days of delivery, we want to make sure you’re happy, so we’d love to make a one-time exception and send you a replacement bikini! We’d like to send you the new MALA - BANC - Top S to the same shipping address as your original order. Just a couple of things to keep in mind: - Since this is a one-time exception, the replacement item/s will not be eligible for any further exchanges, refunds, or replacements. - For tax reasons that vary by state, we can ship the replacement to the same address used in your original order. We look forward to your confirmation! Kindest, Crystel

OTE NON CX FA EX 2261371NA / MALBAN2TOPS - 32

Dear Shiri, Thank you for confirming! I have filed a request to have your new MALA - BANC - Top / S shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2261371NAEX If we can be of any additional help, please do not hesitate to reach out to us—we're always happy to help! Kindest, Nikka

OTE NON-CX FA EX: 2261371NA / 2261371NAEX PROCESSED: 5/18/2026 NEW ORDER: 2337841NA - NOT ELIGIBLE FOR EX/RF

Dear Shiri, You’re very welcome! We’ll be here to assist if there’s anything else we can help with. Warm regards, Gelou