Hi!
I just placed an order (Order #2347154NA) and realized I forgot to add the "Minni - orchid crochet stripe mini dress" in xs/s. Is it possible to add this to my order to avoid paying shipping twice? Thanks so much.
AGENT2026-05-28 18:18:07· email/helpdesk
Dear Claire,
Thank you for your recent purchase.
Unfortunately we are unable to add items to an order once it has been placed. However, you can place another order for the styles you would like to add and two separate packages will be delivered to you.
If you would like to do this, please send through your new Order Number and we will happily refund the shipping fee so you are only paying for shipping once.
We await your reply.
Kindest,
Valerie
CUSTOMER2026-05-28 18:26:14· email/email
Thanks so much! Just placed my second order: #2347167NA
AGENT2026-05-28 18:47:21· email/helpdesk
DearClaire,
Thank you for your recent purchases #2347154NA and #2347167NA. We’re also pleased to let you know that your refund of $20 for the shipping fee for your first order #2347154NA has been successfully processed.
Your refund transaction ID is 23565444. The funds should appear in your account within 3–7 business days, depending on your card provider.
A separate email with tracking details will be sent as soon as your orders have shipped. Please also check your Spam or Junk folders just in case.
If you have any other questions or concerns about your orders, please feel free to reach out and we’ll be happy to assist. For follow-ups, kindly include all of your questions in a single email so we can address them efficiently.
Kindest,
Valerie
Replies are sent through Open Doors, so they stay on the customer record.