Re: Request for New RA Number – Order #2326103NA

Hi Helen, Thank you for your message. I hope you’re doing well, too. I am contacting you in regard to your Return and Exchange Request 828C0F2911666 that was approved on 5/11/26. As communicated by the team, once you receive your RA number, the product must be received back by TRIANGL within 14 days. Unfortunately, we have not yet received your return within the specified timeframe. However, we are willing to make an exception and process an exchange for you for both items/sets. Please kindly provide your top 4 preferred styles that are currently available online at the same price as your original order (style names + top/bottom sizes + bottom shape if applicable), and we will be happy to check availability for you. Please note that as we are making an exception, the exchange items will no longer be eligible for another exchange or refund. If any refund amount is due, this will be processed at the time of your request. For more information, please see: https://triangl.com/pages/frequently-asked-questions We look forward to your next email. Kindest, Denise xx

OTE EX - SA APPROVED - HAVENT SHIPPED YET 2326103NA 828C0F2911666 DATE APPROVED: 5/11/26

Dear Helen, Thank you for your response and for providing the details of the items you'd like to return and exchange. We'd be happy to assist. However, as your order is now beyond our standard return timeframe, we can only offer an exchange rather than a return for a refund. To proceed, please confirm the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for the MAIA - ALINA set at the same price as your original order, and we will confirm availability. We will send instructions on how to return, as well as your RA Code, once we have the complete details of your exchange request. Kindest, Gelou

Dear helen, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your return request and wanted to kindly remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Kiara

Dear helen, Thank you for getting in touch! We are eager to assist but unfortunately, the styles you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-24 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2326103NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Ja

OTE EX - SA APPROVED - HAVENT SHIPPED YET 2326103NA 828C0F2911666 AOOS OFFEDERED OTE RF & REP