CUSTOMER2026-05-31 19:44:44· email/email
Hi!
Hope all is well!
I just made an order, order number: 2349762NA
But I got the wrong size for both *bikini tops* can I please change *it to
a large not a X Large *as Large is the size I meant to put for the tops.
So sorry about this inconvenience please let me know if this is possible.
AGENT2026-05-31 20:08:57· email/helpdesk
Dear Jana,
Thank you for choosing Triangl.
I completely understand wanting to update the sizes before your order ships, and I'm sorry that the size you need is currently unavailable.
We understand that you'd like to change both bikini tops in your order #2349762NA from XL to L.
I'm happy to confirm that the VINCA - GARA top in size L is available. However, the VINCA - ORCHID CROCHET STRIPE top in size L has since sold out. We're in the process of securing more, but the ETA for this style is still to be determined.
Would you like to keep the original XL size for the VINCA - ORCHID CROCHET STRIPE top?
Alternatively, if you need your bikinis urgently, you can select 3 choices for replacement style sets within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement.
Let us know how you’d like to proceed. In the meantime, we’ll place your order on hold so it doesn’t get shipped before we hear back from you.
Kindest,
Trish
CUSTOMER2026-05-31 20:27:00· email/email
Hi Trish,
Hope all is well!!
Thanks so much for getting back to me so quickly! Sorry huge change of
plans but could you check if both tops are available in medium?
Thank you so much!
AGENT2026-05-31 21:46:42· email/helpdesk
Dear Jana,
Thank you for getting back to us.
We understand you’d like to make changes to your order #2349762NA. Just to confirm, you’d like to receive the following styles and sizes instead of what’s in your original order:
VINCA - ORCHID CROCHET STRIPE Triangle Bikini in M top / M Standard Normal bottom
VINCA - GARA Textured Triangle Bikini in M top / M Standard Normal bottom
Upon checking, both tops are available in Medium.
Once we receive your confirmation, we’ll send a request to our shipper right away and email you again as soon as we have an update. Please note that changes can only be made once, so be sure these are your final picks.
Let us know if you’d like to proceed with the changes. In the meantime, we’ll place your order on hold so it doesn’t get shipped before we hear back from you.
Kindest,
Bernadette
CUSTOMER2026-06-01 09:36:56· email/email
Hi,
Hope all is well!
Thanks so much for your help, final decision that you can proceed with is:
VINCA - ORCHID CROCHET STRIPE Triangle Bikini in *XL* top / M Standard
Normal bottom
VINCA - GARA Textured Triangle Bikini in *L *top / M Standard Normal bottom
Thank you so much and please let me know once this is confirmed,
AGENT2026-06-01 10:59:20· email/helpdesk
Dear Jana,
Thank you for confirming your preference.
We removed your original order #2349762NA from our system but do not panic! We created a new one with your preferences. Your new order number is #2349762NA and it is for the following:
Take note that the change will be manually processed so our system will not be able to capture it in the summary of the Shipping Confirmation email that will be sent to you. Rest assured, your order has been updated, as promised, just as you requested.
A Shipping Confirmation email will be sent to you with your order's tracking information as soon as it's shipped.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Anna x
CUSTOMER2026-06-03 17:09:55· email/email
Thank you so much for all your support!
AGENT2026-06-03 17:40:23· email/helpdesk
Hi Jana,
On behalf of my colleague Anna, you are more than welcome! We are glad to be of help. :)
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you.
For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle X