Re: Triangl Order #2295804NA

Hello, Can you help me understand why the total amount of refund is $395? What is being deducted from the total as I've paid shipping costs both ways. Thank you!

Hello, I'm requesting a further review of my refund and overall exchange experience because the process I was required to follow resulted in unnecessary duplicate charges, multiple return shipments, and significant out-of-pocket costs simply to exchange sizing. Here is the full timeline for clarity: In my original order (#2295804NA), I purchased four bikini sets: - VINCA – Pink Candy Velvet Triangle Set - MAIA – Tine Sparkle Set - CORA – Dello Blue Crochet Set - DARA – Evor Velvet Triangle Set After receiving the order: - I wanted to fully return the MAIA set - I needed a larger top size for the VINCA set - I needed a larger top size for the CORA set However, I was unable to exchange only the tops. Instead, I was required to purchase entirely new full sets for both VINCA and CORA in order to receive the correct top sizes, despite only needing different tops. This forced me to: - Place an entirely new order (#2306372NA) - Repurchase duplicate bottoms I did not need - Pay shipping charges again - Later return additional bottoms separately - Pay return shipping costs out of pocket multiple times I then completed TWO separate return shipments in order to correct the sizing issue created by the exchange process: 1. Return of the MAIA set and the original VINCA/CORA tops 2. Return of the duplicate VINCA/CORA bottoms from the replacement order Your team confirmed in writing: "Once we receive the return, we'll process your refund request for the 3 sets." Despite following all instructions exactly as provided, I ultimately absorbed: - Original shipping charges - Multiple return shipping costs - Additional shipping from the replacement order - Costs associated with being forced to repurchase duplicate items solely for sizing exchanges I understand that standard policies may exclude shipping from refunds. However, this was not a standard return situation. I was effectively required to rebuy complete sets and complete multiple return shipments because the exchange process did not allow individual top exchanges. At minimum, I am requesting review and consideration for reimbursement, partial refund adjustment, or store credit for the unnecessary shipping and duplicate exchange burden created by this process. I'd appreciate this being escalated for management review, as this experience was far more complicated and costly than a normal size exchange should have been.