Re: Your request # 68115F2919595: Pending Approval

Hi Samantha, Thank you for getting in touch. Normally, we need to receive your return before we can process an exchange. However, the stocks of the L top you need is running out of stock quickly. To secure the stock for your exchange, please send your XL top within 24-48 hours and share a snapshot of the return shipping receipt with us. This receipt (from the post office or shipping company you used) serves as proof that the item has been mailed back and should include the tracking number and date sent. As soon as we receive that, we’ll go ahead and process your exchange in advance. We are confirming your exchange request and have approved the exchange for the following items: Returning: VINCA - AZURE SPARKLE Top XL (Send back your Top Only in its original plastic packaging.) Exchanging For: VINCA - AZURE SPARKLE Top L (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 68115F2919595 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joanna

EX #2329673NA 68115F2919595 process once POP provided due to low stocks

Dear Samantha, Thanks for sending this through! We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Ja

EX #2329673NA 68115F2919595 Processed: May-25-26 New Order #2343933NA TN: 1ZEV70010311001045 SD: May-21-26

5/28/2026 #2329673NA 68115F2919595 SAMANTHA SHEETZ VINAZU2TOPXL 1 UPS1ZEV70010311001045 334894 5/29/2026

latest ticket https://triangl.gorgias.com/app/ticket/225006072