533 tickets1-100

Re: when my order will come , hi, why in no one answer me, hi, 2336118NA, how it can take two weeks this ...

Liora cohen · liorakorni@gmail.com · Gorgias #222799403

closed
Opened
25 May 2026, 08:25
Closed
25 May 2026, 09:02
Assignee
Unassigned
Order
2336118
ordtrianglai_answeredai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-05-25 08:25:04· chat/gorgias_chat
    when my order will come
  2. AI_AGENT2026-05-25 08:25:33· chat/api
    Hi Liora cohen! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The waiting time for a response in chat is about 1 minute.
  3. CUSTOMER2026-05-25 08:29:15· chat/gorgias_chat
    hi
  4. CUSTOMER2026-05-25 08:40:56· chat/gorgias_chat
    why in no one answer me
  5. AGENT2026-05-25 08:40:59· chat/helpdesk
    Hi!
  6. AGENT2026-05-25 08:41:04· chat/helpdesk
    You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
  7. CUSTOMER2026-05-25 08:41:11· chat/gorgias_chat
    hi
  8. AGENT2026-05-25 08:42:28· chat/helpdesk
    Thanks for your recent order, Liora.
  9. AGENT2026-05-25 08:42:38· chat/helpdesk
    May I have your order number, please?
  10. CUSTOMER2026-05-25 08:42:58· chat/gorgias_chat
    2336118NA
  11. AGENT2026-05-25 08:43:42· chat/helpdesk
    Noted.
  12. AGENT2026-05-25 08:43:54· chat/helpdesk
    As per DHL's website, it is estimated to be delivered on 31st.
  13. CUSTOMER2026-05-25 08:45:08· chat/gorgias_chat
    how it can take two weeks this is too mach time
  14. AGENT2026-05-25 08:47:05· chat/helpdesk
    Sorry to know that your package is taking too long to be delivered.
  15. AGENT2026-05-25 08:47:37· chat/helpdesk
    Sadly, we have no control over delays caused by courier/customs.
  16. CUSTOMER2026-05-25 08:48:30· chat/gorgias_chat
    but you said two days or five days no?
  17. AGENT2026-05-25 08:49:54· chat/helpdesk
    Upon checking, your order was placed on Saturday and shipped on May 19.
  18. AGENT2026-05-25 08:50:12· chat/helpdesk
    Yes, it usually takes 1-2 business days for order processing and 3-5 business days for delivery -weekends not included. However, please note that we have no control over courier/customs delays.
  19. CUSTOMER2026-05-25 08:51:35· chat/gorgias_chat
    okay and
  20. AGENT2026-05-25 08:52:55· chat/helpdesk
    We appreciate your kind understanding, Liora. It is only an estimate that can also change.
  21. AGENT2026-05-25 08:54:13· chat/helpdesk
    Just checking if you're still there?
  22. CUSTOMER2026-05-25 08:54:26· chat/gorgias_chat
    yes
  23. CUSTOMER2026-05-25 08:54:41· chat/gorgias_chat
    what we can do
  24. AGENT2026-05-25 08:55:53· chat/helpdesk
    Since the package has arrived in Israel, the delivery estimate can change.
  25. AGENT2026-05-25 08:56:04· chat/helpdesk
    You may try calling DHL.
  26. CUSTOMER2026-05-25 08:56:56· chat/gorgias_chat
    how
  27. AGENT2026-05-25 08:57:36· chat/helpdesk
    Here's the link to their customer service: https://www.dhl.com/us-en/home/customer-service.html
  28. AGENT2026-05-25 08:58:36· chat/helpdesk
    Since the package just passed through customs, you may want to wait 1-2 days to see if there will be changes in the delivery time.
  29. AGENT2026-05-25 09:00:42· chat/helpdesk
    Checking in to see if you're still there?
  30. AGENT2026-05-25 09:02:51· chat/helpdesk
    It appears that you’ve been inactive for a few minutes now. Please feel free to use our live chat service if you need anything further. Have a great day!♥ Xx
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