You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
start-return-or-exchange
Firstname:
Michelle
Lastname:
Basinger
Email:
michelle.basinger73@gmail.com
Phone:
7045079758
Ordernumber:
2299505NA
Body:
I ordered wrong size for my daughter!!! Need to exchange
and get correct size shipped asap
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AGENT2026-03-29 11:54:14· email/helpdesk
Dear Michelle,
Thanks so much for reaching out—I’m sorry to hear about the sizing issue, but I’ll be happy to help you get this sorted out.
May I ask if you’ve already received the order?
To proceed with the exchange, could you please share the following details with us:
Style name and size of the item(s) you’re returning
The bottom size and bottom shape (if applicable) you’d like to exchange for
Once we have these, we’ll check availability and guide you through the next steps right away.
We look forward to hearing back from you!
Kindest,
Reena
AGENT2026-03-29 11:54:17· email/helpdeskINTERNAL
2299505NA
-not delivered yet as per tracking https://prnt.sc/tmU_BZ7taVU6
AGENT2026-04-05 14:20:46· email/helpdeskINTERNAL
w/ SA advised
EX 2299505NA B1FB7F2883927
dod 3/31/26
date approved: 4/2/26