Re: New customer message on March 9, 2026 at 9:51 pm

Dear Bella, Thanks for reaching out back to us with an update and for your very kind words. We are sorry to hear your top is a little bit tight and didn't meet your expectations. Not to worry, my colleagues from the Returns Team will assist you from here. I’ll transfer you over to them right away. Kindly expect a reply soon! Kindest, Katrina x

Dear Bella, We have received your Exchange Request for Order #2275628NA. We are sorry to hear the bikini wasn't right for you. To proceed with your request, please confirm the Top Size you wish to exchange for, and we will confirm availability. We will send instructions on how to return, as well as your RA Code, once we have the complete details of your exchange request. Please note: We do not mix and match bikinis. If you prefer another style, you will need to return the full set. If you wish to have the top exchanged to a different style, the bottom should be exchanged as well. Kindest, Gelou

Pending Approval: 2275628NA | Clarify EX item

Dear Bella, Thank you for getting in touch. We are eager to assist, but unfortunately, the MICA - TANNA Crochet Crop Top / L you have selected is low in stock and may no longer be available once your items arrive back at our warehouse. We would like to offer 2 options: place a new order today to secure the style you have selected, or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-13 2. Order the new bikini/sizes that you require (in a full set) directly on our website 3. Email us the new order number, and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2275628NA. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online, and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please note: - We do not offer Free Returns, and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Gelou

Pending Approval: 2275628NA | AOOS MICTANTOPL 5

Dear Bella, Thank you for getting in touch. We are confirming your exchange request and have approved the exchange for the following items: Returning: MICA - TANNA Crochet Crop Top - M / Bottom - M Cheekiest (Send back the full set, please include your bag/pouch in original plastic packaging.) Exchanging For: MAIA - ALINA Pink Crochet Scoop Top - L / Bottom - M Cheekiest (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2275628NAEX ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Gelou

2275628NA / 2275628NAEX NMAIALITOPL 43 / NMAIALICBOTM 36