7,347 tickets1-100

Conversation with Customer #509157614

Unknown · Gorgias #214644028

closed
Opened
1 Apr 2026, 06:46
Closed
2 Apr 2026, 11:01
Assignee
Denise - Returns Team
retreturnstrianglai_answeredai_handoversender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-01 06:46:21· chat/gorgias_chat
    Hi, I’m Cecilia Rossi and I did a return to exchange an item (Return Authorization Number: 9E853E2876579). The item will be shipped today in the Netherlands triangl location by 12pm. I will receive a confirmation through mail?
  2. AI_AGENT2026-04-01 06:46:39· chat/api
    Hi Cecilia! Thanks for reaching out to TRIANGL Support. We're happy to help. Once your return is received and processed at our warehouse, you will get a confirmation email with the next steps. Processing usually takes up to 10 business days after receipt. However, I'm unable to confirm the arrival of the parcel or send confirmation emails myself. I will escalate your request to a live agent who can check the return status and confirm if you'll receive the confirmation email. I'll pass this over to our team so they can help you directly — they’ll join shortly.
  3. AGENT2026-04-01 06:46:52· chat/helpdesk
    Hi!
  4. AGENT2026-04-01 06:47:17· chat/helpdesk
    You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
  5. AGENT2026-04-01 06:47:45· chat/helpdesk
    Do you have a copy of your postage receipt, Cecilia?
  6. CUSTOMER2026-04-01 06:47:46· chat/gorgias_chat
    Hi Jenina!
  7. CUSTOMER2026-04-01 06:48:03· chat/gorgias_chat
    Yes I have!
  8. AGENT2026-04-01 06:48:30· chat/helpdesk
    Great. Please send it here and I will forward it to our Returns Team.
  9. CUSTOMER2026-04-01 06:49:07· chat/gorgias_chat
    This is a screenshot, I don’t know if I can send files here
  10. AGENT2026-04-01 06:49:17· chat/helpdesk
    Got it. Thanks!
  11. AGENT2026-04-01 06:49:34· chat/helpdesk
    I'll send this to our Returns Team.
  12. AGENT2026-04-01 06:49:37· chat/helpdesk
    Please wait 24-48 hours for their email, and be sure to check your Spam/Junk folder as well, so you don't miss their update.
  13. CUSTOMER2026-04-01 06:50:00· chat/gorgias_chat
    Perfect, thank you very much!
  14. AGENT2026-04-01 06:50:09· chat/helpdesk
    You're welcome!️ Is there anything else I might be able to help you with today?
  15. CUSTOMER2026-04-01 06:50:20· chat/gorgias_chat
    No thank you, have a good day!
  16. AGENT2026-04-01 06:50:33· chat/helpdesk
    Alright! If you need help with anything, please chat with us again anytime! Have a good one! x
  17. AGENT2026-04-01 06:52:09· chat/helpdeskINTERNAL
    For your assistance, Returns Team! Thank you very much! x Hi, I’m Cecilia Rossi and I did a return to exchange an item (Return Authorization Number: 9E853E2876579). The item will be shipped today in the Netherlands triangl location by 12pm. I will receive a confirmation through mail? POP https://triangl.gorgias.com/api/attachment/download/ldzOw7JDzrM6oL59/f494a022-328c-4e7b-8dbb-c3019a5a31ef-IMG_8619-ccbf773d-7e54-427b-92d1-5cc3f2b98727.png
  18. AGENT2026-04-02 11:00:59· chat/helpdeskINTERNAL
    replied to https://triangl.gorgias.com/app/ticket/213415520
Replies are sent through Open Doors, so they stay on the customer record.