You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Clare
Lastname:
Weiler
Email:
weiler1242@comcast.net
Phone:
630-360-4719
Ordernumber:
Body:
When will I receive my order??? This is for my
granddaughter's birthday and the party is this Sunday April 19th.
my order # 2309095NA
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AGENT2026-04-13 15:46:58· email/helpdesk
Dear Clare,
Thank you so much for reaching out! I completely understand how important it is to receive this in time for your granddaughter’s birthday, and I’m really sorry for the worry caused.
Due to recent public holidays, orders placed between April 3–7, 2026, were scheduled for dispatch starting April 8, which caused a slight delay, including for your order.
That said, I’m happy to confirm that your order #2309095NA has already been shipped and is currently in transit. You can track its progress here:
https://www.fedex.com/fedextrack/?trknbr=519782154151
With express shipping, delivery typically takes 2–3 business days from dispatch. Based on this, your order should arrive very soon. Weekends, holidays, and customs clearance delays may not be included.
I’d recommend keeping a close eye on the tracking page, as it will provide the most up-to-date estimated delivery once available.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Trish
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