You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Avery
Lastname:
Davis
Email:
averydavis@fioptics.com
Phone:
5138896273
Ordernumber:
2302756NA
Body:
My order was supposed to come on April 2nd and still
hasn't arrived
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CUSTOMER2026-04-10 02:00:05· email/email
Hi my order was supposed to come April 2nd and it still hasn't arrived so I wanted to follow up. My name is avery davis and my order number is above
AGENT2026-04-10 05:52:22· email/helpdesk
Hi Avery,
Thank you for your recent purchase.
We’re very sorry for the delay in receiving your order. We’ve contacted our courier to follow up on the status and will update you as soon as we hear back from them.
Please expect another email from us soon.
Kindest,
Jesselle X
AGENT2026-04-10 05:57:26· email/helpdeskINTERNAL
If no update by April 12, please FF up with FedEx and inform CX too.
#2302756NA | 519782095034
No tracking update since Wednesday, 4/1/26
Request #SFC32571366 created.
AGENT2026-04-16 09:18:57· email/helpdeskINTERNAL
Confirmed: Global-e CrossBorder sent an order canceled email to Avery Davis (averydavis@fioptics.com). @ 7:05 (Shopify)
OR_Pending CLOSED
Shiela (4/16/26)
Replies are sent through Open Doors, so they stay on the customer record.