You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Alette
Lastname:
Taylor
Email:
alette_taylor@live.com
Phone:
+12819285524
Ordernumber:
2299281NA
Body:
Hi - following up again. My order has not been delivered
and fedex says it's in china. Please help. I spent over $200. I
need my order or my money back. Thank you.
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CUSTOMER2026-04-25 01:02:29· email/email
Hi - I have not received my package. FedEx says it's in China. Please assist. I need to receive the items I paid for or a refund please. Thank you.
AGENT2026-04-25 03:00:51· email/helpdesk
Dear Alette,
Thank you for your recent purchase.
We’re very sorry for the delay in receiving your order. We’ve contacted our courier to follow up on the status and will update you as soon as we hear back from them.
I want to give you a heads up too. Our FedEx point of contact does not operate on weekends so they'll receive this and relay it to their local team by Monday/Tuesday (depending on how fast the local FedEx updates it). Please be sure to keep your phone nearby in case the Courier calls to arrange delivery of your order.
Please expect another email from us soon.
Kindest,
Katrina x
AGENT2026-04-25 03:03:49· email/helpdeskINTERNAL
Merged: https://triangl.gorgias.com/app/ticket/218317137 and https://triangl.gorgias.com/app/ticket/218317245
AGENT2026-04-25 03:11:14· email/helpdeskINTERNAL
Please check with FedEx on Apr 28 and update CX. Thank you. x
Request #SFC33714540 created.
AGENT2026-04-28 00:31:49· email/helpdeskINTERNAL
FedEx Case# SFC33714540 - Tracking
Mon, Apr 27, 2026 at 3:32 pm
I am sorry to advise that we have had no scans on this item after 17/04/26, so we will need to initiate searches to try to locate the goods.
To assist, can you please complete as much of the below form as possible:
General description of the goods and specific features:
Model:
Serial Number:
Weight & Dimensions:
Colour of the Packaging:
Colour of the missing goods:
Is there another name the goods would be known as?:
What type of labels / logo's on the package (not including FedEx Label):
Is a picture available of the missing goods?:
Cost value of items Individual / total:
If the cost value is above £150 we require proof of cost to yourself, we can accept the below:
Cost invoice
Sales invoice amended to remove profit
Manufacturer costs breakdown
Once this information is received, a case can be opened to investigate.
Thank you.
Apologies for any inconvenience caused.
****
521726686140
Delivered Monday, 4/27/26 at 11:35 AM
Signed for by: C.Taylor
AGENT2026-04-28 00:35:21· email/helpdesk
Dear Alette,
Thank you for patiently waiting for an update from us.
We received a report from FedEx that your order was delivered on Monday, 4/27/26 at 11:35 AM and signed for by C.Taylor.
We just wanted to check if you still require any assistance with your order.
For now, we will be marking this ticket as solved.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Katrina x
Replies are sent through Open Doors, so they stay on the customer record.