You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
orders-and-shipping
Firstname:
Niki
Lastname:
Halbe
Email:
niki.halbe@gmail.com
Phone:
+13203099442
Ordernumber:
2302854NA
Body:
Have not received swimsuit
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AGENT2026-04-15 11:11:06· email/helpdesk
Dear Niki,
Thank you for reaching out, and I'm sorry to hear that you have not received your order. I completely understand how disappointing this situation must be.
Upon checking, FedEx made multiple delivery attempts, but to no avail. You can view the record of these attempts here: https://www.fedex.com/fedextrack/?trknbr=519782094612
For all return-to-sender orders, please be advised that we can only offer a refund for the item cost, less a USD 20 administration fee, while the original shipping fee is non-refundable.
I have now requested for the refund to be issued to you. The request will be reviewed by our Finance team and should be completed in 5-7 business days. Once completed, the fund will be available within 3-7 business days and you will receive a Refund Notification email to confirm. Refund processing timeframes vary per card issuer or bank.
If you’d still like the Triangl pieces, we’d be delighted to have you place a new order on our website with your updated shipping address, and we’ll gladly support you to ensure a smoother delivery experience this time around.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Anna x
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