You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
start-return-or-exchange
Firstname:
KENDALL
Lastname:
COOK
Email:
KendallCook0@gmail.com
Phone:
9493742725
Ordernumber:
2303233NA
Body:
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AGENT2026-04-29 07:05:24· email/helpdesk
Hi Kendall,
Thank you for reaching out to us. We truly appreciate your support and understand that returning an order can be disappointing.
Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order was delivered on April 1, 2026, and your request was sent on April 29, 2026, which unfortunately falls outside of this timeframe.
We’re really sorry that we’re unable to accommodate your request in this instance. If there’s anything else we can do to assist you, please don’t hesitate to let us know—we’d love to help in any way we can.
You can also find more details about our Returns Policy here:
[https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Thank you for your understanding, and please let us know if we can assist you with anything else.
Kindest regards,
Joanna
AGENT2026-04-29 07:05:36· email/helpdeskINTERNAL
2303233NA - 28 days, declined
Replies are sent through Open Doors, so they stay on the customer record.