5,141 tickets1-100

New customer message on April 9, 2026 at 5:31 am

Tamik Usefyan · tamikusefyand@gmail.com · Gorgias #215769036

closed
Opened
8 Apr 2026, 21:31
Closed
9 Apr 2026, 02:35
Assignee
Bernadette - Orders
or_order statusorderstrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-08 21:31:19· email/email
    You received a new message from your online store's contact form. Country Code: US Reason For Contacting: orders-and-shipping Firstname: Tamik Lastname: Usefyan Email: tamikusefyand@gmail.com Phone: 7737910657 Ordernumber: 2308713NA Body: My order hasn't even been shipped… what's the point of doing express if it takes longer than 3 days to even pack and ship the items ? ----------------------------------------------------------------- You can enable spam filtering for contact forms in online store preferences. -----------------------------------------------------------------
  2. CUSTOMER2026-04-08 21:34:32· email/email
    Hi Order number : 2308713NA I placed this order on April 5th with Express shipping and today is the 8th and it still hasn't left your warehouse. What's the point of express if it takes that long to even get shipped??
  3. AGENT2026-04-09 02:35:32· email/helpdesk
    Dear Tamik, Thank you for your recent order with Triangl! I understand you wish to check on the status of your order. I'd be glad to help! Upon checking, our record shows that your order has been endorsed to our shipper for dispatch already. We are just waiting for the tracking report to come in but rest assured that as soon as it is available, you will get a separate email for your tracking details. Just be sure to check your spam/junk folders as to not miss it out. Processing takes 1–2 business days, and shipping typically takes 2-3 business days after that. We currently do not offer an express shipping option. The $20 paid was for standard shipping of your order. We appreciate your patience. If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Bernadette
Replies are sent through Open Doors, so they stay on the customer record.