30,691 tickets1-100

Re: Bathing suit broken

Avita Lochirco 路 avitalourdes@gmail.com 路 Gorgias #215297805

closed
Opened
5 Apr 2026, 23:17
Closed
8 Apr 2026, 12:17
Assignee
Crystel - Returns Team
returnsreturns_tier 2trianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-05 23:17:52路 email/email
    ---------- Forwarded message --------- From: Avita Lourdes Date: Sun, Apr 5, 2026 at 7:06鈥疨M Subject: Bathing suit broken To: Hi Triangl, my name is Avita LoChirco. I've been purchasing your your swimsuits for about two years now and I love them so much and always get so many compliments on them. I'm writing this email because I recently just bought the trending 2016 neoprene swimsuit. I wore it once on my Spring break trip this past week and just washed it today by hand with light soap and cold water. I didn't realize till I was done, but I noticed that the L popped off the back and I was wondering if there was anything you guys could do. If there's any possible way, I could return it and exchange it that would be awesome. Also, the top is perfectly fine, but if you guys would like a photo, I can send one too. Please let me know if there's anything you guys can do! Thank you so much for reading this email. I really hope we can figure something out!
  2. AGENT2026-04-07 06:42:26路 email/helpdesk
    Hi Avita, Thank you for those details and photos. We are sorry to know that your bikini was not in good shape. This can be an isolated case and rest assured that we do have quality measures in place. We want to make sure that you stay satisfied with your purchase. We are going to replace your faulty item/s, as the last thing we would like to have is an unhappy customer. Should you wish to receive the same size - POPPY - TUTTI FRUTTI Bottom / M / Cheeky? If you need a different size, feel free to let us know, and we'll be happy to adjust. We look forward to your confirmation. Again, we apologize for the inconvenience. Kindest, Joanna
  3. AGENT2026-04-07 06:42:45路 email/helpdeskINTERNAL
    2285933NA NON CX FA EX, within 14 days
  4. CUSTOMER2026-04-07 12:15:54路 email/email
    Hi, thank you for responding so quickly! If possible I would like it in the same size and same coverage. Also let me know if I need to send anything back to you! Thank you so much for helping me out!
  5. CUSTOMER2026-04-07 12:20:19路 email/email
    Hi, thank you for responding so quickly! If possible I would like the bottoms in the same size and same coverage. Also let me know if you need me to send anything back to you. Thank you again for helping me!
  6. AGENT2026-04-08 02:50:03路 email/helpdesk
    Dear Avita, Thank you for getting back to us. I have filed a request to have your new POPPY - TUTTI FRUTTI Bottom / M / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2285933NAEX Kindest, Joanna
  7. AGENT2026-04-08 02:50:16路 email/helpdeskINTERNAL
    NON CX FA EX 2285933NA / 2285933NAEX PROCESSED: Apr -08- 2026 NEW Order: 2310695NA
  8. CUSTOMER2026-04-08 11:23:17路 email/email
    Awesome, thank you so much!
  9. AGENT2026-04-08 12:17:12路 email/helpdesk
    Hi Avita, You鈥檙e most welcome, and thank you for choosing TRIANGL! If there鈥檚 ever anything you need, don鈥檛 hesitate to reach out鈥攚e鈥檙e always happy to help. Kindest, Crystel
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