CUSTOMER2026-04-05 23:17:52· email/email
---------- Forwarded message ---------
From: Avita Lourdes
Date: Sun, Apr 5, 2026 at 7:06 PM
Subject: Bathing suit broken
To:
Hi Triangl, my name is Avita LoChirco. I've been purchasing your your
swimsuits for about two years now and I love them so much and always get so
many compliments on them. I'm writing this email because I recently just
bought the trending 2016 neoprene swimsuit. I wore it once on my Spring
break trip this past week and just washed it today by hand with light soap
and cold water. I didn't realize till I was done, but I noticed that the L
popped off the back and I was wondering if there was anything you guys
could do. If there's any possible way, I could return it and exchange it
that would be awesome. Also, the top is perfectly fine, but if you guys
would like a photo, I can send one too. Please let me know if there's
anything you guys can do! Thank you so much for reading this email. I
really hope we can figure something out!
AGENT2026-04-07 06:42:26· email/helpdesk
Hi Avita,
Thank you for those details and photos. We are sorry to know that your bikini was not in good shape. This can be an isolated case and rest assured that we do have quality measures in place.
We want to make sure that you stay satisfied with your purchase. We are going to replace your faulty item/s, as the last thing we would like to have is an unhappy customer.
Should you wish to receive the same size - POPPY - TUTTI FRUTTI Bottom / M / Cheeky? If you need a different size, feel free to let us know, and we'll be happy to adjust.
We look forward to your confirmation. Again, we apologize for the inconvenience.
Kindest,
Joanna
AGENT2026-04-07 06:42:45· email/helpdeskINTERNAL
2285933NA NON CX FA EX, within 14 days
CUSTOMER2026-04-07 12:15:54· email/email
Hi, thank you for responding so quickly! If possible I would like it in the
same size and same coverage. Also let me know if I need to send anything
back to you! Thank you so much for helping me out!
CUSTOMER2026-04-07 12:20:19· email/email
Hi, thank you for responding so quickly! If possible I would like the
bottoms in the same size and same coverage. Also let me know if you need me
to send anything back to you. Thank you again for helping me!
AGENT2026-04-08 02:50:03· email/helpdesk
Dear Avita,
Thank you for getting back to us.
I have filed a request to have your new POPPY - TUTTI FRUTTI Bottom / M / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days.
In regards to the damaged item, no need to send this back.
Your RA number for the replacement is: 2285933NAEX
Kindest,
Joanna
AGENT2026-04-08 02:50:16· email/helpdeskINTERNAL
NON CX FA EX 2285933NA / 2285933NAEX
PROCESSED: Apr -08- 2026
NEW Order: 2310695NA
CUSTOMER2026-04-08 11:23:17· email/email
Awesome, thank you so much!
AGENT2026-04-08 12:17:12· email/helpdesk
Hi Avita,
You’re most welcome, and thank you for choosing TRIANGL!
If there’s ever anything you need, don’t hesitate to reach out—we’re always happy to help.
Kindest,
Crystel