Hello, I am needing to return this entire order please. Nothing fit :(
2312695NA
AGENT2026-04-15 06:15:40¡ email/helpdesk
Hi Brooke,
Thank you for reaching out! Weâre sorry to hear that the items didnât fit as expected.
Weâd be happy to assist with an exchange (of the same price as your original order). Please let us know the style name and the sizes you need for both the top and bottom (including the bottom shape, if applicable), and weâll guide you through the exchange process.
If youâd prefer a refund instead, please confirm, and weâll provide return instructions. Kindly note that refunds require the full set (top, bottom, and bag/pouch) to be returned, as weâre unable to process partial returns.
Let us know how youâd like to proceed, and weâll be happy to assist.
Kindest regards,
Lynn
CUSTOMER2026-04-15 11:12:56¡ email/email
Return please
AGENT2026-04-16 04:08:30¡ email/helpdesk
Hi Brooke,
Thank you for confirming your return request â weâre sorry to hear your order didnât meet your expectations.
Your return has been accepted. Please find your return instructions below.
Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties.
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Items Approved for Refund:
BOBBI - ALEIX Terry Towelling Short: S
DARA - EVOR Velvet Triangle Bikini Set: S / L Cheeky
MAIA - ALEIX Terry Towelling Scoop Bikini Set: M / S Normal
(Send the full set and bag/pouch in their original plastic packaging.)
Return Authorization (RA) Number: 2312695NARF
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1. Prepare Your Items
Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging.
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2. Include the Dispatch Note
Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt.
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3. Ship Your Return
Send your items to the address below.
All items must be received within 14 days of your RA being issued.
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Return Address (for North & Central America, except Canada):
United States
TRIANGL RETURNS
c/o Web To Door Corp
16593 E 14th St
San Leandro, CA 94578
United States
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Important Notes
⢠Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable.
⢠Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit.
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Expedite Your Refund or Exchange
To help us process your return more quickly, please email proof of postage once your return has been shipped.
If you have any questions or need further assistance, feel free to contact us at any time.
Warm regards,
Pearl