Hi, I recently received my swimsuit and after only wearing it twice, the clasp has already broken. I was really disappointed because I love the swimsuit and expected it to last much longer, especially since I've been very careful with it and have only worn it for normal use. It hasn't been pulled on roughly or damaged in any unusual way, so I was surprised that the clasp broke so quickly after such little wear.
Because the swimsuit is still basically brand new, I was hoping you might be able to help by sending a replacement clasp or replacing the swimsuit. I purchased it because I've heard great things about your quality, so I wasn't expecting an issue this soon. I'd really appreciate any help you can offer, since I'd love to continue wearing it without worrying about it breaking further.
I can send photos of the broken clasp and my order details if needed. Thank you so much for your time and help — I'd really appreciate it! 😊
CUSTOMER2026-04-05 21:19:20· email/email
Hi, I recently received my swimsuit and after only wearing it twice, the clasp has already broken. I was really disappointed because I love the swimsuit and expected it to last much longer, especially since I've been very careful with it and have only worn it for normal use. It hasn't been pulled on roughly or damaged in any unusual way, so I was surprised that the clasp broke so quickly after such little wear.
Because the swimsuit is still basically brand new, I was hoping you might be able to help by sending a replacement swimsuit. I purchased it because I've heard great things about your quality, so I wasn't expecting an issue this soon. I'd really appreciate any help you can offer, since I'd love to continue wearing it without worrying about it breaking further.
I can send photos of the broken clasp and my order details if needed. Thank you so much for your time and help — I'd really appreciate it! 😊
AGENT2026-04-07 04:07:26· email/helpdesk
Hi Ava,
We’re very sorry to hear about the issue with your bikini, and we appreciate you bringing this to our attention. We’d be happy to look into your concern further.
To proceed, may we kindly ask that you send us a separate email using the same email address you used when placing your order. Please include the following in the email subject line:
In relation to ticket 215292756.
Once received, our team will review the details and assist you accordingly. We look forward to hearing from you soon.
Kindest,
Joanna