30,691 tickets1-100

Re: Conversation with Sydney Spenadel

Sydney Spenadel 路 sydneyspenadel@gmail.com 路 Gorgias #217174153

closed
Opened
17 Apr 2026, 14:29
Closed
19 Apr 2026, 22:29
Assignee
Nikka - Returns Team
Order
2317987
retreturnsreturns_follow-uptrianglai_answeredai_handoverai_next_genchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-17 14:29:57路 chat/gorgias_chat
    My item from order #2313467NA is faulty. I want to talk to someone about getting a new item.
  2. AI_AGENT2026-04-17 14:30:11路 chat/api
    Hi there! Thanks for reaching out to TRIANGL Support. We鈥檙e happy to help. I鈥檓 sorry to hear about this. Please log in using the button in the chat so we can access your order and help with a replacement.
  3. AI_AGENT2026-04-17 14:30:43路 chat/gorgias_chat
    Signed in successfully.
  4. AI_AGENT2026-04-17 14:31:08路 chat/api
    Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can also leave your email address here. We usually reply in chat within 1 minute.
  5. AGENT2026-04-17 14:31:42路 chat/helpdesk
    Hi, I鈥檓 Lery, and I鈥檒l be helping you from here. :)
  6. AGENT2026-04-17 14:32:03路 chat/helpdesk
    I am sorry to hear about what happened to your bikini.
  7. AGENT2026-04-17 14:32:11路 chat/helpdesk
    Can you explain further what happened?
  8. CUSTOMER2026-04-17 14:32:47路 chat/gorgias_chat
    Thank you! Im am attaching pictures of the issue. On the bikini top, the left and right cups are different sizes.
  9. CUSTOMER2026-04-17 14:34:13路 chat/gorgias_chat
    Not sure if you can see but the right cup is half an inch bigger on the side than the left cup
  10. AGENT2026-04-17 14:35:05路 chat/helpdesk
    Thank you for these photos.
  11. AGENT2026-04-17 14:35:25路 chat/helpdesk
    May I frst ask for the email on this order for verification, please?
  12. CUSTOMER2026-04-17 14:36:19路 chat/gorgias_chat
    sydneyspenadel@gmail.com
  13. AGENT2026-04-17 14:36:28路 chat/helpdesk
    Thank you.
  14. CUSTOMER2026-04-17 14:36:55路 chat/gorgias_chat
    Heres photos with a measuring tape
  15. AGENT2026-04-17 14:37:50路 chat/helpdesk
    Thank you.
  16. AGENT2026-04-17 14:38:11路 chat/helpdesk
    For this case, I will send your details and concern over to our Returns Team for a review. Please allow our Returns Team to review your concern and email you back within 24-48 hours.
  17. CUSTOMER2026-04-17 14:39:15路 chat/gorgias_chat
    Ok thank you. I want the bikini top, I just want it to fit correctly with the right measurements on each cup.
  18. AGENT2026-04-17 14:39:46路 chat/helpdesk
    Noted. I'll make sure to add that to my report.
  19. AGENT2026-04-17 14:42:31路 chat/helpdesk
    I just want to check if you're still online?
  20. CUSTOMER2026-04-17 14:44:30路 chat/gorgias_chat
    I am!
  21. AGENT2026-04-17 14:45:08路 chat/helpdesk
    Do you have any more questions for me?
  22. CUSTOMER2026-04-17 14:45:32路 chat/gorgias_chat
    I dont think so. seems like I need to wait for support to email me
  23. AGENT2026-04-17 14:46:12路 chat/helpdesk
    Alright. Thanks for chatting with us today and feel free to visit us again if you have any further questions. Have an awesome day and take care. xx
  24. AGENT2026-04-17 14:46:22路 chat/helpdeskINTERNAL
    2313467NA | sydneyspenadel@gmail.com bikini issue, photos in chat "Thank you! Im am attaching pictures of the issue. On the bikini top, the left and right cups are different sizes." "Ok thank you. I want the bikini top, I just want it to fit correctly with the right measurements on each cup."
  25. CUSTOMER2026-04-17 14:46:22路 chat/gorgias_chat
    Thanks!
  26. AGENT2026-04-19 07:16:18路 email/helpdesk
    Dear Sydney, Thank you for reaching out and for sending the photos鈥攚e really appreciate you taking the time to show us the issue. We鈥檙e very sorry to hear that the bikini top you received has uneven cup sizing. That鈥檚 certainly not the standard we aim for. While all of our products go through careful quality checks before dispatch, issues like this can occasionally occur, and we sincerely apologize for the inconvenience caused. We completely understand that you鈥檇 like to keep the bikini top but have it fit correctly, and we鈥檇 be happy to assist you with a replacement. We'd like to send you a new JARA - LEMONADE XS TOP to the same shipping address. We鈥檒l make sure this is resolved for you and will proceed with your replacement as soon as we receive your confirmation. We look forward to your response. Kindest, Reena
  27. AGENT2026-04-19 07:16:21路 email/helpdeskINTERNAL
    2313467NA (Order linked) DOD April 14, 2026 Issue: Not proportional https://prnt.sc/tnoAVADgPUOp JARLEM2TOPXS 28
  28. CUSTOMER2026-04-19 19:36:48路 email/email
    Thank you so much! One of the cups is too small for me currently and the larger cup fits. I'm worried that may happen again. Can you send me a S instead of an XS? That way both cups regardless if one is smaller will fit? Thank you!
  29. AGENT2026-04-19 22:29:06路 email/helpdesk
    Dear Sydney, Thank you for confirming! I have filed a request to have your new JARA - LEMONADE - Top / S shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2313467NAEX If we can be of any additional help, please do not hesitate to reach out to us鈥攚e're always happy to help! Kindest, Nikka
  30. AGENT2026-04-19 22:29:35路 email/helpdeskINTERNAL
    NON-CX FA EX: 2313467NA / 2313467NAEX PROCESSED: 4/20/2026 NEW ORDER: 2317987NA
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