CUSTOMER2026-04-01 16:09:43Ā· email/email
Hi I just dropped off the bottems i'm exchanging at the post office!
AGENT2026-04-01 20:09:07Ā· email/helpdesk
Hi, Sam!
Thank you for sending this through!
Your proof of return has been noted, and weāll process your exchange as soon as your tracking status is in transit. Youāll receive a confirmation email once your request has been processed.
In the meantime, if you need any further assistance, please donāt hesitate to reach out.
Thank you, and have a wonderful day!
Kindest,
Joan xx
AGENT2026-04-01 20:09:22Ā· email/helpdeskINTERNAL
ON-HOLD: TRACKING UPDATE | EX #2290305NA / E0FCFD2881240
SD: 4/1/2026
Status: Accepted
TN 9500113202426091368439
CUSTOMER2026-04-06 18:10:37Ā· email/email
Hello!, I just wanted to email to ask about how long it usually takes to
get an email, it has been 5 days since I emailed and I haven't got anything
since.
AGENT2026-04-07 14:27:49Ā· email/helpdesk
Dear Sam,
Thank you for getting back to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach outāweāre happy to help!
Kindest,
Pearl
AGENT2026-04-07 14:28:25Ā· email/helpdeskINTERNAL
2290305NA / E0FCFD2881240
POP SD: Apr-1-2026
TN: 9500113202426091368439
ADD 4/6/2026
EX PROCESSED: Apr-7-2026
NEW ORDER: 2310217NA
AGENT2026-04-09 15:52:40Ā· email/helpdeskINTERNAL
#2290305NA E0FCFD2881240 SAM ALLEN VINGARABOTM 1 USPS9500113202426091368439 322420 4/8/2026