Re: I am trying to exchange my bathing suit but it’s saying the order number can’t be processed because ...

Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help. To assist with the exchange, please verify your identity by using the verification button so you can access your order details. This step is necessary because the exchange system cannot recognize your order without proper authentication. Once you verify, we'll be able to proceed with helping you exchange your bathing suit.

Signed in successfully.

Thank you for confirming that you are signed in and have the bathing suit with you. We've checked your order #2310972NA, which is unfulfilled. However, our system is currently unable to process the exchange for this order due to a system issue. I've escalated your case to our specialist team for further investigation. They'll look into why the exchange cannot be processed even though the order is valid and you have the item. I'll pass this over to our team so they can help you directly — they’ll join shortly.

Hello Madison!

Appreciate you waiting

Let me submit your request manually

Kindly confirm the order number, the style and size you'd like to return.

Are you still online?

Seems you're no longer online; I'll end this chat for now. Kindly start a new session for further help. Wishing you a lovely day xx

Hi there! I’m Janis, and I’ll be helping you from here.

I’m sorry that your order didn’t work out and that you need to return it for an exchange. I will endorse this concern to our Returns Team to further assist you. Can I have the following details, please? - Order number: - Email address: - Reason for return: - Returning style and size: - Needed style and size: - Shipping address:

I'm sorry, I just want to check up on you. Still online?

It seems like we have lost contact. I may need to terminate this chat as of the moment. But please don't hesitate to chat with us again anytime should you need assistance. Have a lovely day! xx

Welcome back, Madison.

Could you please provide the following details, please? Order number: Email address: Reason for return: Returning style and size: Preferred style and size: Shipping address:

I will escalate your exchange request to our Returns Team to further assist you.

Can I know your cup size, please?

For me to better guide you with sizing, I will need your exact measurements in centimeters or inches. Do you have a tape measure handy?

May I have your bust and underbust measurements, please? For the bust, please wrap the measuring tape around the most protruding part of the bust. As for the underbust, please wrap the measuring tape on the most comfortable yet snug position around the rib cage. This is where the band of the bra usually sits. To help you out with the top measurements, you may refer to this link: https://prnt.sc/-1T8Z2xx4hnX

Sure.

Sorry to know about the issue on the return request. I will note on this and escalate this to our Returns Team for the return/exchange request, Madison.

Yes. Can I have your underbust and bust sizes, please?

Yes in cm or inches, please. :)

Thanks. Let me check this.

Based on your details, you fall under the S+ top. If you prefer more coverage, you may want to consider the S++ size for the Maia. If you like, you can also check the Vinca and you may get the S top. For better coverage, you can size up to M size.

As for the exchange request, I will endorse this concern to our Returns Team to further assist you. May I know your email address and order number and the style and size you need, please?

Yes, the S++ will provide more coverage. The S+ and S++ sizes are specifically designed for women with a small underbust and bigger bust.

Noted. How about the style/size you need?

Alright.

Thank you. I have forwarded your concern to our Returns Team. Please expect a response from them within 24 - 48 hours. Kindly check your spam folder too as sometimes we end up there.

You are very much welcome!:) Would there be anything else that I can help you with for today?

Thanks for chatting with us! Please feel free to chat with us anytime for additional assistance. Have a lovely day! xx

Hi Returns, Concern - Exchange request cx - I am trying to exchange my bathing suit but it’s saying the order number can’t be processed because it isn’t here yet but I am holding it in my hand Yes I can. Also let me explain the issue here I order the MAIA GARA set. I got an XS in the bottoms and they fit great. But I got a M in the top and it was to small so I sent it back and got a L but it’s to big. I don’t know what to do about sizing because I can’t return/exchange the bottoms because I have already worn them and I want that bikini. What could I do for sizing? Or something to keep that pattern? Also really fast, another problem is I went to the QR code on my shipping label when the second top came in and tried to do the process to exchange and it said it hasn’t been delivered yet but I have it at my house. Email address is madisonivie06@gmail.com. Order number is #2310972NA. I need the MAIA GARA S++ Thanks.

addressed in https://triangl.gorgias.com/app/ticket/216852428