CUSTOMER2026-04-21 20:21:04路 email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
general-enquiry
Firstname:
Kassidy
Lastname:
Allenbrand
Email:
kassidyallenbrand11@gmail.com
Phone:
+19132789390
Ordernumber:
6177D52885129
Body:
Hello,
I recently ordered a bikini set and exchanged my S top for a S+
so it would fit better. The new top arrived and fit well, so I
removed the tags and planned to wear it.
However, when I went to fasten the back clasp for the first time,
the clip broke without much pressure. I was really disappointed
since the item hadn't even been worn yet.
I understand that I removed the tags, but I wanted to reach out
because this seems like a defect rather than normal wear. I love
the fit of the top and would really appreciate any help you can
offer, whether that's a replacement or another solution.
I can provide a picture of the little bar on the clasp that broke
and any other photos or information.
Thank you so much for your time,
Kassidy Allenbrand
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AGENT2026-04-23 00:49:49路 email/helpdesk
Hi Kassidy,
Thank you so much for reaching out and for sharing what happened. I鈥檓 really sorry to hear about the clasp breaking, especially after you had just found the right fit.
Would you mind sending over a few photos of the broken clasp? That will help us take a closer look and figure out the best way to make this right for you as quickly as possible.
We look forward to hearing back!
Kindest,
Nikka
AGENT2026-04-23 00:50:20路 email/helpdeskINTERNAL
T2 CLARIFICATION: 2310769NA
Orig Order: 2302541NA
CUSTOMER2026-04-24 00:27:26路 email/email
Hello,
Thank you for getting back! Here is some pictures of the broken clasp.
Thank you!
AGENT2026-04-24 03:45:36路 email/helpdesk
Hi Kassidy,
Thank you for those photos. We are sorry to know that your bikini was not in good shape. This can be an isolated case and rest assured that we do have quality measures in place.
We want to make sure that you stay satisfied with your purchase. We are going to replace your faulty item/s, as the last thing we would like to have is an unhappy customer.
Should you wish to receive the same size - MICA - ADAO Top / S+ ? If you need a different size, feel free to let us know, and we'll be happy to adjust.
We look forward to your confirmation. Again, we apologize for the inconvenience.
Kindest,
Joanna
AGENT2026-04-24 03:46:01路 email/helpdeskINTERNAL
2310769NA - NON CX FA EX, within 14 days
next RA to use - 2302541NAEX2
AGENT2026-04-24 03:48:28路 email/helpdeskINTERNAL
Shopify TN: 519782159554 ( DOD 4/14/2026)
CUSTOMER2026-04-24 03:56:27路 email/email
Thank you so much! I would like to receive the same size for the
replacement: MICA - ADAO Top / S+.
Thank you for your help!
AGENT2026-04-24 04:01:45路 email/helpdesk
Dear Kassidy,
Thank you for getting back to us.
I have filed a request to have your new MICA - ADAO Top / S+ shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days.
In regards to the damaged item, no need to send this back.
Your RA number for the replacement is: 2302541NAEX2
Kindest,
Joanna
AGENT2026-04-24 04:01:56路 email/helpdeskINTERNAL
NON CX FA EX 2310769NA / 2302541NAEX2
PROCESSED: Apr -24- 2026
NEW Order: 2320939NA