31,919 tickets1-100

Re: Order #2312990NA

Jade Keane · jadeallegrakeane@gmail.com · Gorgias #217732245

closed
Opened
21 Apr 2026, 11:52
Closed
22 Apr 2026, 10:04
Assignee
Elaine - Returns Team
returnsreturns_approvedreturns_clarificationtrianglpotential legalchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-04-21 11:52:06· email/helpdesk
    Dear Jade, We have received your Refund Request for Order Number #2312990NA. Sadly, we are unable to approve the request as we cannot issue refunds for a partial return (top or bottom only) on bikinis sold as a set. For refunds, the full set (top, bottom and bag/pouch) must be sent back. Can you please confirm if you will be returning the full MIMA - SALA Blue Crop Bikini Set for a refund? Kindest, Kiara
  2. AGENT2026-04-21 11:52:15· email/helpdeskINTERNAL
    PENDING APPROVAL / #2312990NA 871E772898157
  3. CUSTOMER2026-04-21 16:01:42· email/email
    Hi there - this is for the full set: top and bottom and bag Thanks, Jade A. Keane 408-722-6337
  4. AGENT2026-04-22 10:04:23· email/helpdesk
    Hi Jade, Thank you for confirming your return request — we’re glad to assist. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MIMA - SALA - top S , bottom M / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 871E772898157 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time - we're here to help. Thanks again. Wishing you a wonderful day! Warm regards, Elaine xx
  5. AGENT2026-04-22 10:04:46· email/helpdeskINTERNAL
    RF 2312990NA / 871E772898157
Replies are sent through Open Doors, so they stay on the customer record.