CUSTOMER2026-04-17 00:17:26· email/email
Hello! Thank you for closing the loop with me. Would my card be processed
again for the purchase?
-NC
AGENT2026-04-17 06:47:08· email/helpdesk
Hi Norelis,
Thank you for reaching out and for your patience.
No, your card will not be processed again for this purchase. To make it up to you, we’d be happy to reprocess your order and have it shipped again to you at no additional cost.
If you’re amenable, please confirm whether you’d like us to ship your replacement order to the same address. If not, kindly fill in your details below:
NAME:
STREET ADDRESS (NAME & NUMBER):
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
We look forward to your reply.
Kindest,
Jesselle X
CUSTOMER2026-04-17 06:54:36· email/email
Ok thank you very much. I love this brand and have been buying for
years. Yes, please proceed with the order. The address is the same as
before.
ADDRESS:
Norelis Collado
55 wheeler st. Apt B429 Cambridge MA 02138
2035509432
Thank you again for your help!
AGENT2026-04-17 16:01:48· email/helpdesk
Dear Norelis,
Thank you for confirming your details!
We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2316734NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 2-3 business days after that.
You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders, just in case.
If you have any other questions about your order, please reach out to us anytime, and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently.
Kindest,
Trish
CUSTOMER2026-04-17 16:31:54· email/email
Thank you so much for the update!
AGENT2026-04-17 21:01:36· email/helpdesk
Dear Norelis,
Thank you for getting back to us.
On behalf of Trish and TRIANGL's Orders Team, you are more than welcome! We are glad to be of help. :)
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
May you have a great day! :)
Kindest,
Katrina x
CUSTOMER2026-04-17 21:02:57· email/email
💖
Norelis Collado reacted via Gmail
AGENT2026-04-18 03:42:55· email/helpdeskINTERNAL
Emoji Reaction from Gmail. no actions needed.
Closing. Thank you. x