31,243 tickets1-100

Re: Return - Request. Order #2315347NA

Jacklyn Kranski ¡ jacklyn.kranski@gmail.com ¡ Gorgias #217671729

closed
Opened
21 Apr 2026, 05:55
Closed
1 May 2026, 15:37
Assignee
Nikka - Returns Team
returnsreturns_approvedreturns_clarificationreturns_fp on-holdreturns_processedtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-21 05:55:23¡ email/email
    I am writing to initiate a return for the items in my recent order. Order #2315347NA After trying them on, I found that the non-neoprene version of the swimsuit does not provide the same fit for a larger bust as the neoprene version does. Additionally, the balconette style was not the right fit for me. If possible - I'd like to o request an exchange for when love to try the Mica Banc in either red or blue but neither have my size S++ and S cheekiest available. Please let me know the next steps to complete this return or if there's an eta when those styles will be back in stock. Thanks!
  2. CUSTOMER2026-04-21 21:04:28¡ email/email
    HI! Just making sure someone received my email above? ---------- Forwarded message --------- From: Jacklyn Kranski Date: Mon, Apr 20, 2026 at 10:55 PM Subject: Return - Request. Order #2315347NA To: I am writing to initiate a return for the items in my recent order. Order #2315347NA After trying them on, I found that the non-neoprene version of the swimsuit does not provide the same fit for a larger bust as the neoprene version does. Additionally, the balconette style was not the right fit for me. If possible - I'd like to o request an exchange for when love to try the Mica Banc in either red or blue but neither have my size S++ and S cheekiest available. Please let me know the next steps to complete this return or if there's an eta when those styles will be back in stock. Thanks!
  3. AGENT2026-04-22 12:49:55¡ email/helpdesk
    Dear Jacklyn, Thank you for your message and for your follow-up. Apologies for the delay in our response. We are happy to assist; however, the style MICA - BANC Blue Top (SPP) you selected is currently low in stock and may no longer be available by the time your items arrive at our warehouse. Additionally, the MICA - BANC Blue Bottom (S – Cheekiest) is currently unavailable. We have noted that you will be returning the MALA - BANC set. We would like to offer 2 options; place a new order today to secure an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-16 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2315347NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx
  4. AGENT2026-04-22 12:50:11¡ email/helpdeskINTERNAL
    2315347NA dod April 20, 2026 aoos/oos: MICBAN2TOPSPP 2 MICBAN2CBOTS 0
  5. CUSTOMER2026-04-22 18:05:55¡ email/email
    Hey Denise, Thank you for the confirmation. I am writing to confirm that I will be returning *both *swimsuits from my recent delivery AND I used the exchange code to order a new suit. Here is the order # Confirmation #JKZDX5Y88 *Items being returned:* - *Style:* Top / S++ / Normal MALA - BANC Blue Balconette Bikini Set× 1 Bottom / S / Cheekiest + MALA - BANC Blue Balconette Bikini Set× 1 - *Style:* MAIA - PERL Geometric Crop Bikini Set× 1 MAIA - PERL Geometric Crop Bikini Set× 1
  6. AGENT2026-04-23 08:59:57¡ email/helpdesk
    Hi Jacklyn, Thank you for getting back to us and sharing your new Order #2320027NA Your return for Order #2315347NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MALA - BANC Blue Balconette Bikini Set - Top / S++ :: Bottom / S / Cheekiest MAIA - PERL Geometric Crop Bikini Set - Top / S++ :: Bottom / S / Cheekiest (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2315347NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Crystel
  7. AGENT2026-04-23 09:00:18¡ email/helpdeskINTERNAL
    RF & REPURCHASE #2315347NA / 2315347NARF REP 2320027NA
  8. CUSTOMER2026-04-28 02:52:03¡ email/email
    Hi Crystal, I have a question about this. I ordered another swimsuit that arrived today and I'm going to keep it. (Yay) I'm getting ready to send off my other returns and just wanna confirm that this email thread is the return slip? Or was there an attached PDF that I'm supposed to include in the return
  9. AGENT2026-04-28 09:18:49¡ email/helpdesk
    Hi Jacklyn, O behalf of Crystel, thanks so much for letting us know—I’m so glad to hear your new swimsuit arrived and that you’re happy with it. It’s always great when you find one you love. When you have a moment, could you let us know which swimsuit style you decided to keep? I just want to make sure our records are updated correctly if needed. If there’s anything else I can help with, feel free to reach out anytime! Kindest, Geelah
  10. CUSTOMER2026-04-28 13:40:18¡ email/email
    I'm keeping the Mima Boss neoprene crop set. Thanks!
  11. AGENT2026-04-28 15:32:30¡ email/helpdeskINTERNAL
    2315347NA / 2315347NARF
  12. AGENT2026-04-28 15:32:30¡ email/helpdesk
    Hi Jacklyn, We are glad to hear you will be keeping the MIMA - BOSSA Neoprene Crop Bikini Set from Order #2320027NA! We look forward in receiving your other returns. If there’s anything else I can help with, feel free to reach out anytime! Kindest, Kiara xx
  13. CUSTOMER2026-04-29 17:37:13¡ email/email
    Awesome thank you, here is the return tracking information: UPS Tracking number: 1zA553950375769892 Shipment id: mmy21bp76gty0 Expected delivery date: thurs 30 April 2026 eod
  14. AGENT2026-04-30 03:17:58¡ email/helpdesk
    Dear Jacklyn, Thank you for sending your postage receipt. We will process your request once we receive it in our warehouse. Feel free to check back with us anytime for further updates or as soon as the tracking number shows delivered. Kindest, Pearl
  15. AGENT2026-04-30 03:18:31¡ email/helpdeskINTERNAL
    2315347NA / 2315347NARF ON HOLD: In transit TN: 1zA553950375769892 SD: 4/28/2026
  16. AGENT2026-05-01 14:06:18¡ email/helpdesk
    Hi Jacklyn, Your tracking shows that the item has already been delivered. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, please feel free to reach out. Kindest regards, Lynn
  17. AGENT2026-05-01 14:06:34¡ email/helpdeskINTERNAL
    FOR PROCESSING #2315347NA / 2315347NARF ADD: 4/30/26 TN: 1zA553950375769892
  18. CUSTOMER2026-05-01 14:22:26¡ email/email
    Awesome. Thank you!
  19. AGENT2026-05-01 15:37:08¡ email/helpdesk
    Hi Jacklyn, You’re very welcome! It’s always a pleasure assisting our customers. Please feel free to reach out if you need any further assistance—we’re happy to help. Have a lovely day! Kindest, Reena
  20. AGENT2026-05-05 00:39:27¡ email/helpdeskINTERNAL
    2315347NA / 2315347NARF 4/30/2026 #2315347NA 2315347NARF JACKLYN KRANSKI MAIPER2TOPSPP 1 UPS1ZA553950375769892 329030 5/4/2026 4/30/2026 #2315347NA 2315347NARF JACKLYN KRANSKI STAPER2CBOTS 1 UPS1ZA553950375769892 329031 5/4/2026 4/30/2026 #2315347NA 2315347NARF JACKLYN KRANSKI MALBAN2CBOTS 1 UPS1ZA553950375769892 329032 5/4/2026 4/30/2026 #2315347NA 2315347NARF JACKLYN KRANSKI MALBAN2TOPSPP 1 UPS1ZA553950375769892 329033 5/4/2026
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