Hi Jessica,
Thank you! May we kindly ask if you could resend the images in a higher resolution, clearly showing the tracking number and all details on the return postage receipt? The photos previously sent appear a bit blurry, and we’d like to make sure we review them accurately.
We look forward to your response!
Kindest,
Jetz
CUSTOMER2026-04-07 21:23:13· email/email
Yes, I've attached them again. How do they look?
AGENT2026-04-09 06:37:29· email/helpdesk
Dear Jessica,
Thanks for sending this through!
We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days.
If you need any further assistance, feel free to reach out—we’re happy to help!
Kindest,
Ja
AGENT2026-04-09 06:38:48· email/helpdeskINTERNAL
#2288307NA / C756D42883045
SD: Apr-7-26 / TN: 9500110454486097526707
Processed: Apr-9-26 / New Order #2311622NA