31,919 tickets1-100

Re: Return Order 2291659NA

Daniella Ahlstrand ¡ daniahlstrand@gmail.com ¡ Gorgias #215604905

closed
Opened
8 Apr 2026, 00:52
Closed
12 Apr 2026, 22:37
Assignee
Reena - Returns Team
returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-08 00:52:22¡ email/email
    Hello, I have been trying to return my order #229165NA and have not been able to log into my account. Can you please let me know what I need to do in order to return.
  2. AGENT2026-04-09 10:23:00¡ email/helpdesk
    Hi Daniella, Thank you for reaching out to us. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon review, we see that your order was delivered on March 23, 2026, and your request was sent on April 8, 2026, which is outside of this timeframe. However, we’d love to assist you and are happy to make an exception in this case. We’d highly recommend an exchange (of the same price as your original order), as it allows you to find another item you love. If you’re interested, kindly send us the style name and the sizes you want for both the top and bottom (including the bottom shape, if applicable). And also, please let us know the returning set/style and size. Please let us know if you’d prefer an exchange or a refund, and we’ll guide you through the next steps. You can also find more details on our Returns Policy here: https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions Looking forward to your response! Let us know how you'd like to proceed, and we’ll take care of the rest. Kindest regards, Denise xx
  3. AGENT2026-04-09 10:23:13¡ email/helpdeskINTERNAL
    2291659NA dod 3/23/26 initial request April 8, 2026 > 16 days
  4. CUSTOMER2026-04-09 13:53:49¡ email/email
    Hi Denise, I would prefer a refund instead of an exchange. Please let me know the next steps for processing the refund.
  5. AGENT2026-04-11 08:42:22¡ email/helpdesk
    Dear Daniella, Thank you for letting us know. Before we proceed with your refund request, could you please confirm whether you’ll be returning all items from your order, or let us know which style(s) you’d like to return? We hope to hear from you soon. Kindest, Crystel
  6. CUSTOMER2026-04-11 17:36:55¡ email/email
    Hello, All items. Unfortunately none of the tops fit. Thanks, Daniella Ahlstrand M: 847-702-3781 This transmission may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended recipient, any disclosure, copying, distribution or use of this information is unauthorized and strictly prohibited. If you received this transmission in error, please contact the sender and delete the material from any computer immediately.
  7. AGENT2026-04-12 22:36:33¡ email/helpdesk
    Hi Daniella, Thank you for confirming your return request — we’re sorry to know that the fit of the tops didn't work out. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - PRON Red Gingham Scoop Bikini Top S++ / Bottom S Cheeky MAIA - PRON Red Gingham Scoop Bikini Top S++ / Bottom S Normal MICA - HUBE Green Terry Towelling Crop Bikini Top S++ / Bottom S Normal VINCA - HUBE Green Terry Towelling Triangle Bikini Top L / Bottom S Cheeky (Send the 4 full sets and bags/pouches in their original plastic packagings.) Return Authorization (RA) Number: 2291659NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Jetz
  8. AGENT2026-04-12 22:36:39¡ email/helpdeskINTERNAL
    2291659NA / 2291659NARF (16 days) APPROVED 4/13/2026
  9. AGENT2026-04-20 15:59:11¡ email/helpdeskINTERNAL
    WH 4/17/2026 #2291659NA 2291659NARF DANIELLA AHLSTRAND MAIPROTOPSPP 2 USPS9434630109355134740618 325798 4/20/2026 4/17/2026 #2291659NA 2291659NARF DANIELLA AHLSTRAND MICHUBABOTS 1 USPS9434630109355134740618 325799 4/20/2026 4/17/2026 #2291659NA 2291659NARF DANIELLA AHLSTRAND VINHUBABOTS 1 USPS9434630109355134740618 325800 4/20/2026 4/17/2026 #2291659NA 2291659NARF DANIELLA AHLSTRAND VINHUBTOPL 1 USPS9434630109355134740618 325801 4/20/2026 4/17/2026 #2291659NA 2291659NARF DANIELLA AHLSTRAND MICHUBTOPSPP 1 USPS9434630109355134740618 325802 4/20/2026 4/17/2026 #2291659NA 2291659NARF DANIELLA AHLSTRAND MAIPROBBOTS 1 USPS9434630109355134740618 325803 4/20/2026 4/17/2026 #2291659NA 2291659NARF DANIELLA AHLSTRAND MAIPROABOTS 1 USPS9434630109355134740618 325804 4/20/2026
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