Lisa Joly · lisajoly16@gmail.com · Gorgias #217285266
closed
Opened
18 Apr 2026, 12:56
Closed
20 Apr 2026, 04:32
Assignee
Pearl - Returns Team
returnsreturns_clarificationtrianglchannel-email
No Open Doors contact is linked to this ticket.
AGENT2026-04-18 12:56:30· email/helpdesk
Dear Lisa,
We are reaching out regarding your Refund request for order #2298198NA
We've received notification from our warehouse that your item/s have arrived. However, the items reported do not match the items on your original request.
To ensure we process your request correctly, can you please kindly list the Style Name, Sizes (top/bottom) you have sent back?
Once we receive your reply, we will double check this and process your request as soon as possible.
Kindest,
Crystel
AGENT2026-04-18 12:57:03· email/helpdeskINTERNAL
CLARIFICATION - #2298198NA /0D87C02882579 / MISSING CELPIN3BOTM
4/16/2026 2298198NA NA KELLE WEBB NVINBLATOPS 1 R437579002150783 34435 4/16/2026
4/16/2026 2298198NA NA KELLE WEBB NVINBLABOTS 1 R437579002150783 34436 4/16/2026
CUSTOMER2026-04-18 12:58:39· email/email
Hi ,
I think your wharehouse team might be confused because i ended up keeping the items and not retuning the items.
LJ
AGENT2026-04-20 04:31:54· email/helpdesk
Dear Lisa,
Thanks for letting us know, and we’re really sorry for the confusion.
It looks like the previous email was intended for a different customer. Please disregard it, your order has not been marked as returned on our end.
We appreciate your understanding, and if there’s anything else you need, feel free to let us know.
Kindest,
Pearl
AGENT2026-04-20 04:32:55· email/helpdeskINTERNAL
#2298198NA / 0D87C02882579 / Archived - canceled
Replies are sent through Open Doors, so they stay on the customer record.