ANDREA FIGUEROA · andrea.naveira@gmail.com · Gorgias #215050631
closed
Opened
3 Apr 2026, 14:42
Closed
4 Apr 2026, 13:33
Assignee
Dy - Returns Team
returnsreturns_approvedtrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-04-03 14:42:41· email/email
Where is the dispatch note I am supposed to include?
AGENT2026-04-04 13:32:27· email/helpdesk
Dear Andrea,
Thank you for getting in touch.
The Dispatch Note is the printed document that comes inside your package when your order is delivered. It is usually placed together with the bikini items inside the parcel and lists the items included in your order.
Kindly include this document when sending your return, as it helps our warehouse quickly identify your order and process the return smoothly.
For your reference, I will also attach a sample Dispatch Note so you can easily identify the document inside your package.
Please let us know if you have any trouble locating it—we’d be happy to assist further.
Kindest,
Reena