30,691 tickets1-100

Re: Your Refund request # C197242891044: Approved

Muram Al-khatib · muramkhatib154@gmail.com · Gorgias #217502864

closed
Opened
20 Apr 2026, 08:58
Closed
13 May 2026, 06:54
Assignee
Joanna - Returns Team
returnsreturns_approvedreturns_clarif on-holdreturns_fp on-holdreturns_follow-upreturns_processedtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-04-20 08:58:44· email/email
    Is no one going to pick up my order??
  2. AGENT2026-04-21 04:49:06· email/helpdesk
    Hi Muram, Thanks for your question. To return the items, you’ll need to go to a courier or shipping service yourself and send them back. There isn’t a pickup service arranged for returns. If you have any questions, feel free to email us back. Kindest, Joanna
  3. CUSTOMER2026-04-21 10:07:07· email/email
    Thank you for your reply, where are they located?
  4. AGENT2026-04-22 07:24:22· email/helpdesk
    Dear Muram, Thank you for getting back to us. You can visit your nearest local post office to arrange your return—this is often the most economical option available. In Dubai, Emirates Post has multiple branches, including locations near Jumeirah Park and Jumeirah Lake Towers. While we’re unable to recommend a specific courier, we suggest choosing the most economical and reliable option available to you. For added peace of mind, we also recommend selecting a registered and trackable service, as we are not liable for any lost parcels. Please let us know how you’d like to proceed—we’ll be happy to assist further! Kindest, Crystel
  5. AGENT2026-04-22 07:24:35· email/helpdeskINTERNAL
    #2307108NA / C197242891044
  6. CUSTOMER2026-04-24 14:10:48· email/email
    Hi. Hope all is well. I'll be dropping it off on Monday, I went today but they were closed. Thank you for all the help. Will be dropping it off on Monday
  7. AGENT2026-04-25 15:13:34· email/helpdesk
    Hi Muram, Thank you for getting back to us and for the update — we really appreciate it! That sounds perfect. Once you’ve dropped the items off on Monday, kindly send us a copy of your return postage receipt showing the tracking number and carrier used directly to this email. This will allow us to keep an eye on your return. We look forward to hearing from you! Kindest, Reena
  8. AGENT2026-04-25 15:13:37· email/helpdeskINTERNAL
    2307108NA / C197242891044 SM APPROVED TO PROCEED
  9. CUSTOMER2026-04-28 11:40:51· email/email
    Hello, Hope all is well. As requested. Thank you
  10. AGENT2026-04-28 11:57:43· email/helpdesk
    Hi Muram, Thank you for sending your return and providing the proof of postage, we truly appreciate it! Once your return reaches our warehouse or the tracking confirms delivery, we’ll process your request promptly. Feel free to check in with us for updates or let us know once the tracking shows it has been successfully delivered. If you need any further assistance in the meantime, don’t hesitate to reach out—we’re happy to help! Kindest, Ja xx
  11. AGENT2026-04-28 11:58:07· email/helpdeskINTERNAL
    #2307108NA / C197242891044 ON HOLD / SD: Apr-28-26 / TN: EE616245461AE
  12. CUSTOMER2026-05-12 19:17:32· email/email
    Hi Hope all is well What's the update?
  13. AGENT2026-05-13 06:54:41· email/helpdesk
    Hi Muram, Thank you for your email. We apologize for any inconvenience caused by the delay in processing your refund. Although our warehouse has not yet confirmed receipt of the returned items, we will proceed with your refund request promptly. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. If you have any further questions or need assistance, feel free to contact us. Kindest, Joanna
  14. AGENT2026-05-13 06:54:51· email/helpdeskINTERNAL
    FP 2307108NA / C197242891044 ADD 5/4/2026
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