AGENT2026-04-07 16:23:29· email/helpdesk
Hi Maggie,
Thank you for your recent order.
We've been informed by FedEx that they attempted to complete the delivery to no avail. Below is their recommended action:
"Door tag will provide the time and address of the FedEx location where you may pick up your shipment, and also indicate if another delivery attempt will be made."
You can contact FedEx at 1800 10 463 3339 or https://www.fedex.com/en-us/customer-support.html to let them know your availability. You can also text them at 29372. You may use your tracking number #2298272NA as a reference.
Please do the above as soon as you can. Otherwise, your parcel may be returned to us.
Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.
CUSTOMER2026-04-07 16:28:21· email/email
Thank you for your response, I appreciate you looking into this.
I wanted to provide a bit more context on my end. The first delivery
attempt was on March 27, 2026, and I signed the door tag that same day. The
tag indicated there would be additional delivery attempts, but it did not
provide a location where I could pick up the package.
I've ordered from your company many times and have never needed to sign for
a delivery before, so I was not expecting this requirement on March 27th.
Since then, I've contacted FedEx directly and have also gone to my local
FedEx location multiple times. Each time, I was told I would need to wait
for an update and that the delivery would be expedited, but I have not
received any updates.
At this point, I would really prefer for the package to be delivered rather
than returned, especially since I have already signed the door tag and made
multiple attempts to resolve this with FedEx.
Please let me know if there is anything further you can do on your end to
help ensure the package is delivered.
Thank you again for your help, and I look forward to your update.
CUSTOMER2026-04-16 20:30:47· email/email
Hi,
Thank you for all of your help I wanted to follow up and see if there is
any update on my package and when it will be shipped out.
AGENT2026-04-17 02:14:15· email/helpdeskINTERNAL
4/8/2026 3:19 PM
FedEx Case# SFC32340147 - Package Research > Delivery Issue
Good morning Trish.
Thank you for providing further information.
As part of our updated claims process, we would like to inform you that searches for missing items with a cost value of under £50 will not be conducted. In such cases, any potential claim will be settled according to the limit of liability.
However, if the cost value of the missing items exceeds £50, we would be happy to conduct a search for the missing goods.
I would like to inform you that your claim has been processed to the value of £18.71.
Once it has been reviewed and approved by my team leader, the payment will be issued within 7-10 days.
I will close this case, however, if you require any further assistance, please email us on
All tracking for this shipment and any future shipments can be found on
Thank you for your understanding.
AGENT2026-04-17 02:17:09· email/helpdeskINTERNAL
RT: https://triangl.gorgias.com/app/ticket/214958031
AGENT2026-04-17 02:18:45· email/helpdesk
Dear Maggie,
We're pleased to inform you that your order #2311226NA has been shipped. Please find your tracking details below:
Order Number: #2311226NA
Tracking Number: 521726684802
Courier: FedEx
Tracking URL: https://www.fedex.com/fedextrack/?trknbr=521726684802&trkqual=2461145000~521726684802~FX
Please note that our order processing timeframe is 1-2 business days while shipping thereafter takes anywhere from 3-5 business days. Weekends, holidays and customs clearance delays may not included.
If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently.
Kindest,
Bernadette