CUSTOMER2026-04-11 18:46:59路 email/email
hi, I have the VINCA - JOLY BLUE TERRY TOWELLING TRIANGLE BIKINI SET, and i worn it in the pool today and there is a major discoloration after. This was my first time wearing it in the pool and i jsut think this is absurd considering the price of these bikinis, please let me know if there anything u can do!
AGENT2026-04-12 23:56:01路 email/helpdesk
Dear Brooke,
Thank you for reaching out to us, and I鈥檓 so sorry to hear about your experience with your bikini. We understand how disappointing this must be.
May we please require you to send us a separate email using the email address used upon purchasing the order.
Hope to hear from you soon.
Have a lovely day!
Kindest,
Jetz
CUSTOMER2026-04-13 12:07:21路 email/email
hi, thank you so much for reaching out i believe this is the email address i used ordering.
AGENT2026-04-13 21:02:51路 email/helpdesk
Hi Brooke,
We鈥檝e checked our system and couldn鈥檛 find any orders under this email address for the VINCA - JOLY Blue Terry Towelling Triangle Bikini Set.
To help us locate your order, could you please provide the following details:
Order Number
Full Name
Address (Shipping or Billing)
Email Address
Phone Number
Style Name and Sizes
Looking forward to your response!
Kindest,
Nikka
CUSTOMER2026-04-13 21:09:34路 email/email
hi, unfortunately I received this one as a gift for my birthday, so if it not under this email I'm not sure. I can provide other information or if you would like i can send a picture?
AGENT2026-04-13 22:33:24路 email/helpdesk
Hi Brooke,
We completely understand and we鈥檇 really appreciate it if you could share any details you might have about the order to help us locate it. This could include:
Order Number
Full Name
Address (Shipping or Billing)
Email Address
Phone Number
Style Name and Sizes
Even if you鈥檙e not 100% sure, any information you can provide will be helpful. You might also like to check with the person who gifted you the bikini, as they may have the order details.
You鈥檙e also very welcome to send us photos of the item, as that can sometimes help us identify the order as well.
Thanks so much for your help鈥攚e鈥檒l do our best to track it down for you!
Kindest,
Nikka
CUSTOMER2026-04-13 22:41:06路 email/email
Brooke bogo
3720 Roselle way
4705831016
VINCA - JOLY BLUE TERRY TOWELLING TRIANGLE BIKINI SET
AGENT2026-04-13 23:32:29路 email/helpdesk
Hi Brooke,
Thank you for sending this through!
Unfortunately, we still weren鈥檛 able to locate the order in our system with the information provided. Because of this, we鈥檙e unable to proceed with the assessment at this time.
That said, we completely understand the situation and, as a gesture of goodwill, we鈥檇 be happy to offer you free shipping on your next purchase. When you鈥檙e ready to place a new order, just send us a quick email and we鈥檒l provide you with a unique free shipping code to use at checkout.
In the meantime, please feel free to double-check the order details and get back to us if you鈥檙e able to find any additional or corrected information鈥攚e鈥檇 be more than happy to take another look.
Thanks again for your understanding, and please don鈥檛 hesitate to reach out if there鈥檚 anything else we can help with!
Kindest,
Nikka
AGENT2026-04-13 23:32:41路 email/helpdeskINTERNAL
Unable to locate order
CUSTOMER2026-04-13 23:35:08路 email/email
Thank you so much for the help i totally understand! 鉂わ笍i'll be sure to order more soon!
AGENT2026-04-14 00:09:07路 email/helpdesk
Hi Brooke,
You鈥檙e very welcome! We鈥檙e so glad we could help, and we look forward to seeing you again when you鈥檙e ready to order more!
If you ever need anything in the meantime, just let us know鈥攚e鈥檙e always happy to help.
Kindest,
Nikka