CUSTOMER2026-04-08 16:43:06· chat/gorgias_chat
my order
AI_AGENT2026-04-08 16:43:21· chat/api
Hi there! Thanks for reaching out to TRIANGL Support. We’re happy to help.
I've looked into your order #2293671NA placed on March 19, 2026, which included several bikini sets. The package was fulfilled on March 25, 2026, with an estimated delivery date of March 27, 2026. According to the latest FedEx update on April 7, 2026, the delivery attempt failed, and the package is currently at a FedEx facility.
I'll pass this over to our team so they can help you directly — they’ll join shortly.
AGENT2026-04-08 16:43:40· chat/helpdesk
Hi! Kelly here, and I’ll be helping you today.
CUSTOMER2026-04-08 16:44:25· chat/gorgias_chat
hello! i have an order that was not able to deliver and i don´t know why
AGENT2026-04-08 16:44:31· chat/helpdesk
I know how worried you must be that your order hasn't arrived yet.
CUSTOMER2026-04-08 16:44:33· chat/gorgias_chat
can you help me solve the issue?
AGENT2026-04-08 16:44:54· chat/helpdesk
Allow me to forward your concern to the Orders Team for further checking.
AGENT2026-04-08 16:45:06· chat/helpdesk
Are you referring to this order number 2293671NA?
CUSTOMER2026-04-08 16:45:49· chat/gorgias_chat
correct
AGENT2026-04-08 16:47:08· chat/helpdesk
Thank you so much, Mariana
Our Orders Team need to contact the shipper for this.
Your concern has been forwarded to the Orders team for further assistance. They will get back to you via email within 24 hours. Be sure to monitor your spam and junk mail as some emails ends up there.
CUSTOMER2026-04-08 16:47:54· chat/gorgias_chat
thank you
AGENT2026-04-08 16:47:56· chat/helpdesk
In the meantime, is there anything else that I can help you with?
AGENT2026-04-08 16:48:06· chat/helpdesk
You're most welcome.
CUSTOMER2026-04-08 16:48:08· chat/gorgias_chat
nothing else
AGENT2026-04-08 16:48:18· chat/helpdesk
Thank you for chatting with us today. If any other questions arise, please feel free to contact us at any time. xx.
AGENT2026-04-08 16:48:37· chat/helpdeskINTERNAL
Hi, shipment concern. Thank you
- 2293671NA
- https://www.fedex.com/fedextrack/?trknbr=518557344440&trkqual=2461124000~518557344440~FX
AGENT2026-04-08 22:27:06· chat/helpdeskINTERNAL
Please refer to ticket--> https://triangl.gorgias.com/app/ticket/214345268
4/6/2026, 11:34 AM
FedEx Case# SFC32195672 - Tracking
Good Afternoon Katrina,
I'm so sorry as I have not yet received an update from the station in the US.
I am still monitoring this case for their update.
I'll follow up with you again by 5:30pm 09/04.