Your TRIANGL Order #2314042NA | DHL AWB 2006443445
Johanna Schmitz · johanna.schmitz1@googlemail.com · Gorgias #217182918
closed
Opened
17 Apr 2026, 15:24
Closed
17 Apr 2026, 15:26
Assignee
Trish - Orders
Order
2314042
or_undeliverableorderstrianglchannel-email
No Open Doors contact is linked to this ticket.
AGENT2026-04-17 15:24:56· email/helpdeskINTERNAL
Related to GE/DHL ticket ---> https://triangl.gorgias.com/app/ticket/217085837
Global-e Service
Today at 2:47 PM
Hello
Regarding order GE11895394308HK
DHL have advised us that they have been unable to contact the customer for delivery.
Please ask the customer to contact their local DHL branch as soon as possible to avoid having this parcel returned.
Best regards,
Alan
AGENT2026-04-17 15:25:40· email/helpdesk
Dear Johanna,
We have an update concerning your Triangl purchase.
Your parcel is at the DHL location in LEIPZIG - Saxony. However, we've been informed that they have been unable to reach you to complete the delivery. They need your alternative phone number and email address.
Kindly check your spam/junk mail, as it sometimes ends up there, and reply to them directly or contact DHL at https://www.dhl.de/en/geschaeftskunden/express/kontakt-express.html to respond. You may use your tracking number 2006443445 as a reference or send it to us so we can relay it to DHL.
Please reply as soon as you can so we can arrange the redelivery. Otherwise, your parcel may be returned to us.
Note: Once your parcel has been returned to our warehouse, we will process your refund for the item value, less a USD 20 administration fee.
Replies are sent through Open Doors, so they stay on the customer record.