CUSTOMER2026-08-07 17:58:35· chat/gorgias_chat
Can you tell me if my order is within range for a full refund
AI_AGENT2026-08-07 17:58:46· chat/api
Hi, welcome to TRIANGL! I can check that for you, but I need you to log in first so I can see your order and confirm whether it is still within the 14-day refund window.
CUSTOMER2026-08-07 17:58:58· chat/gorgias_chat
Order number 2394938NA
AI_AGENT2026-08-07 17:59:09· chat/api
I know you want a quick answer on refund eligibility. I still need you to log in so I can verify order 2394938NA and confirm whether it is within the 14-day full refund window.
CUSTOMER2026-08-07 17:59:58· chat/gorgias_chat
Okay I’m signed in
AI_AGENT2026-08-07 18:00:14· chat/api
I checked your order and it is still within range for a standard refund.
Your order is 15 days old, and the key deadline is 14 days from delivery to submit the return request. Since your parcel is still marked out for delivery, you can still submit the return request once it arrives.
For a refund, the full set must be returned, items need to be in original condition with the hygiene seal and returns tag attached, and refunds go back to the original payment method. We do not offer store credit, and return shipping is your responsibility.
You can start it here:
Once your request is approved, you’ll get an email with the return instructions and the correct return address for your location. Returns are generally processed within 1 to 2 business days of receipt, and refunds can take another 3 to 5 business days to appear.